3rd Line Service Desk Engineer

IT Managed Services

Burnley, Lancashire

To £50,000 + Excellent Benefits

My client is a successful IT Managed Service Provider experiencing rapid growth.

They are currently looking to recruit an experienced 3rd Line Service Desk Engineer looking for a long-term career opportunity.

Responsible for handling 3rd line technical escalations and for driving best practice within the team, including internal systems, projects work & development of SOP’s, documentation etc in collaboration with the SMT, this is not the usual run of the mill role, offering a genuinely varied, interesting challenge.

Experience Required:

• A "customer first" mentality and a genuine passion for IT.
• Solid experience in 3rd line IT support with a focus on complex technical escalations.
• Current experience working in an MSP environment.
• Extensive knowledge of M365 (inc AVD), AD, Windows Server, Networking (LAN, V-LAN, WAN, DHCP, Switch/Router config etc), Virtualisation (Hyper-V etc) and backup (Veeam inc CloudConnect), Firewall (SonicWall), Cloud (Azure inc. InTune, Autopilot, Sharepoint) etc.
• Experience of being the focal point for escalations within the team.

What 's on offer:

• Pension Scheme (additional employer contribution)
• 25 days holiday.
• Death in Service benefit.
• Free parking
• Funded training & accreditations
• Great culture including regular social events.

If you would be interested in hearing more about this role then please apply ASAP!