Position Summary:

We are looking for a highly skilled and experienced Supply Chain Manager and Analyst to oversee and optimize all inbound and outbound supply chain operations for our company.

This role will manage the movement of goods from our factories in Vietnam, Cambodia, and China to our U.S. warehouse and handle the fulfillment of orders to customers across the United States, Canada, and the United Kingdom.

The ideal candidate will have experience managing international freight logistics, carrier relationships, and optimizing supply chain efficiency. Open to remote candidates.

Key Responsibilities:

Inbound Freight Operations (Asia to U.S.):

• Coordinate and Manage Inbound Freight: Oversee the transportation of goods from factories in Vietnam, Cambodia, and China to the U.S. warehouse, ensuring timely and cost-effective delivery.
• Carrier Relationship Management: Develop and maintain strong relationships with international freight carriers, forwarders, and customs brokers. Negotiate favorable contracts and resolve any issues that arise during transportation.
• Understand and Enforce Shipping Terms: Manage the distinctions between Delivered Duty Paid (DDP) and Free on Board (FOB) terms when working with partner manufacturers in Asia. Ensure compliance with the respective responsibilities of the seller and buyer under each term, particularly regarding shipping costs, customs duties, and import taxes.
• Negotiate and Coordinate Freight Terms: Collaborate with manufacturing partners to clearly define freight responsibilities under DDP and FOB terms, ensuring clarity on where liability shifts for shipping, customs clearance, and delivery to warehouse.
• Monitor Compliance and Documentation: Ensure that all shipments meet U.S. import regulations, customs clearance, and relevant compliance standards. Additionally, ensure all shipments adhere to the agreed terms, with accurate documentation in place for both DDP and FOB transactions, and proactively address any discrepancies or issues that may arise during the shipping process.
• Inventory Management: Monitor and track shipments from the point of factory release to the warehouse receipt in the U.S., ensuring that inventory is accurately accounted for upon arrival.
• Cost Management: Analyze freight costs and optimize transportation modes, routes, and carriers to improve overall cost-efficiency.

Outbound Freight Operations (U.S. to Consumers in U.S., Canada, and U.K.):

• Fulfillment Coordination: Manage outbound freight logistics for fulfilling customer orders across the United States, Canada, and the United Kingdom. This includes working with freight carriers to ensure timely and accurate deliveries.
• Carrier Management: Oversee relationships with domestic and international carriers (FedEx, UPS, DHL, local couriers, etc), negotiating rates and terms to ensure competitive pricing and reliable delivery.
• Shipping and Tracking: Ensure customers receive accurate and timely shipment tracking information, and manage exceptions such as delays or damaged goods.
• Logistics Optimization: Work closely with fulfillment teams to streamline processes, reduce lead times, define ideal flooring/slotting strategy, and optimize delivery costs for outbound shipments.
• Returns Management: Manage the returns process for consumer orders, ensuring that all returns are processed efficiently, accurately, and in compliance with company policies. Work with third-party returns partners and software systems to handle the logistics of returned goods, ensuring that returns are directed to the appropriate returns facility and processed in a timely manner.

Supply Chain Analysis & Reporting:

• Data Analysis & Insights: Utilize data analytics tools to track performance metrics for both inbound and outbound operations (e.g., transit times, delivery accuracy, cost per shipment). Identify trends and areas for improvement.
• KPI Monitoring: Regularly report on key supply chain and warehouse performance indicators (KPIs) such as inventory turnover, on-time delivery rates, cost reductions, order accuracy, and labor metrics.
• Forecasting & Planning: Assist in demand forecasting to align inbound and outbound supply chain operations with expected sales volumes.

Collaboration & Process Improvement:

• Cross-Department Collaboration: Work closely with internal teams, including Merchandising, Design, Sales, Finance, and Operations, to ensure alignment of supply chain activities with company goals and customer expectations.
• Drive Lean Initiatives: Lead continuous improvement efforts by applying Lean principles to eliminate waste, streamline operations, and enhance overall supply chain efficiency. Focus on optimizing processes, reducing cycle times, enhancing service levels, and improving value delivery for customers while fostering a culture of continuous improvement.
• Vendor and Stakeholder Communication: Act as the primary point of contact for both internal and external stakeholders regarding supply chain-related issues.

Compliance & Risk Management:

• Regulatory Compliance: Ensure all supply chain operations comply with relevant regulations and industry standards in the U.S., Canada, and the U.K.
• Risk Mitigation: Monitor for potential risks in the supply chain, including disruptions from international logistics, and develop contingency plans to address issues proactively.

Qualifications:

• Education: Bachelor’s degree, preferably in Business Administration, Supply Chain Management, or a related field.
• Experience: 5+ years of experience in supply chain management, with at least 2 years in a managerial or senior analyst role.
• Industry Knowledge: Experience managing inbound freight from Asia and outbound logistics to North American and international markets.

Skills:

• Strong proficiency in supply chain management software (Oracle, SAP, WMS) and front-end shopper platforms (Shopify).
• Advanced Excel and data analysis skills; familiarity with data visualization tools a plus.
• Strong negotiation and vendor management skills.
• Knowledge of U.S. import/export regulations, customs, and freight forwarding processes.
• Experience with 3PLs and freight carriers (domestic and international).
• Ability to manage multiple projects simultaneously, ensuring timely and accurate results.

Preferred:

• Certification in Supply Chain Management (e.g., APICS CPIM or CSCP).
• Familiarity with logistics requirements for shipping to Canada and U.K.
• Lean Process Improvement: Demonstrated ability to drive continuous improvement initiatives using Lean principles.

Preferred Skills:

• Leadership: Ability to lead cross-functional teams and drive improvements in supply chain efficiency.
• Problem-Solving: Strong analytical skills with the ability to think critically and resolve complex issues quickly.
• Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings plan with company match.
• Professional development opportunities.