Pricing & Customer Service Specialist – Freight Forwarding

Location: Dubai, United Arab Emirates

Industry: Freight forwarding

Function: Pricing & Customer Service

Overview:

A leading global logistics provider in Dubai is seeking a Pricing & Customer Service Specialist to manage pricing programs, deliver operational excellence, and ensure world-class customer service. This role offers the opportunity to join a collaborative team where accuracy, proactivity, and analytical insight drive results. If you’re detail-oriented, commercially aware, and enjoy working at the intersection of pricing, operations, and customer experience, this role provides a platform to make a measurable impact.

What You’ll Be Doing:

• Develop, maintain, and update pricing proposals for internal and external customers, ensuring compliance with corporate pricing policies.
• Manage and update the pricing database for all products, including freight charges, surcharges, and operational costs from carriers.
• Recommend and implement pricing processes aligned with corporate guidelines.
• Produce and deliver management reports to monitor revenue performance and highlight trends or gaps.
• Act as a liaison across Product teams (Air & Ocean) to coordinate pricing changes and program enhancements.
• Respond promptly to internal and external customer enquiries, managing assigned accounts end-to-end.
• Coordinate with operations, sales, sub-contractors, and overseas partners to execute shipments as per SOPs.
• Maintain accurate records in client systems and deliver high-quality service consistently.
• Support ad hoc projects or special duties as required.

What We’re Looking For:

• 3–4 years of operational experience in pricing and customer service, preferably within freight forwarding.
• Basic knowledge of aerospace & aviation pricing is a plus.
• Proficiency in Word, Excel, Access, and PowerPoint.
• Strong analytical and reporting skills.
• Excellent command of written and spoken English.
• Attention to detail, reliability, and organizational skills.
• Customer-focused mindset with a commitment to delivering quality outcomes.
• Eagerness to learn, adapt, and contribute in a collaborative environment.
• Professional grooming and appearance suitable for a corporate, customer-facing role.

Bonus Points For:

• Experience managing interdepartmental coordination in pricing or operations.
• Familiarity with airline and ocean carrier cost structures and surcharges.