Route Service Manager

The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. 

Training:

Employees get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

What you’ll be doing:

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors

Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction

Collaborate closely with the location management team to provide the best customer service and product programs 

Negotiate customer contract renewals 

Qualifications:

An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their Location

A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer

Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role

High School Diploma or GED – bachelor’s degree preferred. 

Prior customer service experience

Ability problem solve and handle a variety customer service situation.

Ability to negotiate, train, coach and lead a team 

Strong computer proficiency (MS Office) 

Excellent verbal & written communication skills

21 years of age 

Valid driver’s license

Must meet pre-employment DOT physical requirements 

Physically capable of lifting up to 50 pounds

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance

Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses