We are seeking a Senior Manager of Life Insurance Claims Operations to lead and evolve a high-performing claims organization supporting complex life insurance products at scale. This role is responsible for driving operational excellence across end-to-end claims processes, ensuring regulatory compliance, elevating customer outcomes, and leading transformational initiatives that improve efficiency, quality, and turnaround times. The ideal leader brings deep life insurance claims expertise, a data-driven mindset, and a proven ability to lead large, distributed teams through change in a highly regulated environment.

You Want:

• The opportunity to lead one of the largest Life & Wealth operations in the industry, servicing 11M policies, 6 M+ phone calls, and 350,000 claims annually as a full-service TPA unit.
• To work for a rapidly growing, U.S.-based multinational IT services and consulting company with a presence in over 70 countries and a workforce of roughly 125,000 professionals worldwide.
• To have the ability to set the direction of and implement best practices for world-class life insurance claims processing within a Fortune 500 organization.

You Will:

• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance.
• Supervise and mentor a multi-operation team (200+ employees) consisting of managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to enhance and streamline business processes.
• Analyze data and performance metrics to identify areas for improvement.
• Ensure that the team meets or exceeds performance targets and quality standards.
• Participate in budget planning and resource allocation.
• Report regularly on process performance and improvements.
• Contribute to the development of strategic process-related plans.
• Work from Home, supporting clients with working hours of 8 am to 5 pm Central Time
• Travel occasionally (i.e., once a month) within the US.

You Have:

• Bachelor's degree in a relevant field or equivalent combination of education and experience. An advanced degree in a relevant field a plus
• 12+ years of relevant work experience in the individual life insurance industry, with a minimum of 3+ years in a similar role and a proven track record of implementing new processes to optimize individual life claims processing (i.e., automation, AI/ML, etc.)
• Professional work experience with at least 2-3 Life insurance companies or TPA/BPO service providers
• Proven experience in Individual Life Insurance business process transactions with two or more large carriers or TPAs (Northwestern Mutual, Prudential Life, NTT Data, EXL, etc.)
• Proficiencies in business process management and optimization
• A passion for continuous learning, staying abreast of industry knowledge, technology, etc., and a history of contributing to industry thought leadership (tradeshows, industry associations, etc.)
• The ability to work for any US-based employer (i.e., a US Citizen or a Green Card Holder)
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience are a plus.
• Strong interpersonal skills and the ability to interface with executive industry stakeholders.
• Willingness to work in a hybrid work environment based in the Nashville area.

Catch Talent is a high-touch recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings decades of technical recruiting expertise to local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the entire talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally aligned, and ready to make an immediate impact - learn how at catchtalent.com.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.