Are you a passionate, Digital Banking Engineer/Specialist that is interested in working for a well-established, progressive company, that is one of the largest players in their industry and has a unique commercial corporate culture, great benefits, and a ton of upward mobility? Then look no further!

Our client was founded in the 1900s with an initial investment of only $70. That small beginning sparked the foundation of one of the largest players in their industry, serving over 155,000 members and over $1.6 billion in revenue. 

You Will:

• Act as the subject matter expert (SME) and product owner for our clients Digital Banking Platform.
• Analyze project issues and recommend corrective action with the least impact to the company.
• Responsible for technical communications relating to core system software and its supporting software/hardware and company employees.
• Responsible for installs, updates, and maintenance of any third-party software products that support the efficient and effective operation of applicable IT systems.
• Implement projects as assigned by Operations Management or any member of the IT management team.
• Test software programs and job processes to compare to specifications and documentation for projects; interpret test results and make necessary process revisions or enhancements.
• Provide technical assistance by responding to inquiries, identifying problems, recommending changes, and determining the extent of programming required
• Establish standards and procedures for program testing, operations, and documentation
• Research technical issues and implementation of solutions
• Responsible for assisting with the implementation of the disaster recovery plan, disaster recovery testing, and reporting.
• Resolve emergencies involving applicable system software and hardware as they relate to areas of responsibility
• Respond to requests for technical and non–technical support including, but not limited to account research, application maintenance, and vendor escalation
• Develop and configure products, screens, workflows, users, and security as applicable to a variety of systems and third-party applications.
• Study existing systems to evaluate current business processes and develop new systems or processes to improve production or workflow
• Research and evaluate new feature functionality available for applicable systems to determine implementation value
• Analyze and implement credit union systems for optimal functional effectiveness and end-use efficiency in optimizing the use of technology
• Design and develop test scripts and validation protocols.Coordinate and direct end-user testing of application enhancements or system upgrades
• Participate in testing of application enhancements or system upgrades for accuracy and quality
• Manage multiple relationships with external vendors for systems and third-party applications
• Research, test, and deploy core software system version updates and patches
• Assist appropriate vendors with other system-related updates.

You Have:

• Possess a minimum of six years of experience as a system analyst or in an IT operational role managing Financial Industry (FI) systems/applications in a complex technical environment or similar or related experience.
• A minimum of four years of experience with digital/mobile banking, third-party products and related systems
• Possess four years of experience troubleshooting problems with software applications including databases, operating systems, applications, network connectivity, etc.
• Professional work experience and proficiency supporting/owning SaaS based Digital Banking Applications such as Alkami Technology, Q2 eBanking, NCR Digital Banking (formerly D3 Banking), Finastra, Temenos Infinity, Backbase, Mambu, nCino, etc.
• Extensive experience providing ongoing technical support for FI software applications
• Experience managing IT & Digital Banking projects within the FI space.
• The ability to be available for after-hour assignments and emergencies, as necessary.
• Strong professional judgment and decision-making capabilities and the ability to solve major, complex business problems.
• Demonstrated ability to learn independently from technical documentation.
• Possess well-developed communication skills where discretion, accuracy, and clarity are essential.
• The ability to manage multiple priorities and work independently.
• Familiarity with financial core business systems within the Financial Industry Space such as Fiserv (DNA, Portico), Jack Nery & Associates (Symitar, SilverLake), FIS Global Horizon, Corelation Keystone, etc.
• Strong level of comfort interfacing with and presenting information to stakeholders at every level within the organization.
• Willingness and ability to work in a hybrid work setting based in Charleston, SC, where you would be in the office three days per week.
• The ability to work for any US-based employer and complete a drug test, background, and credit check as a condition of employment.

Catch Talent is a high-touch recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings decades of technical recruiting expertise to both local and national clients and offers a full range of flexible solutions including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally-aligned, and ready to make an immediate impact - learn how at catchtalent.com.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.