As an SaaS Implementation Project Manager, you will be the primary liaison between our client’s software implementation team and their customers. The Project Manager is responsible for supporting the successful delivery of their SaaS Cybersecurity application implementations by coordinating project activities, tracking timelines, and ensuring clear communication

between internal teams and client stakeholders. This role is ideal for a Project Manager who is comfortable operating within defined processes, following established SOPs, and growing into greater ownership over time.

You Want:

• To leverage your prior work experience as a SaaS Implementation Project  Manager, your interpersonal skills, troubleshooting ability, and in-depth knowledge of SaaS products in a dynamic, customer-facing role.
• Have the ability to work for a rapidly growing, innovative SaaS Security company with the mission of keeping others safe.
• Be able to continue to grow your technical skills, learn new things, and progress within your career
• Work with like-minded technology professionals, in an environment that cares for their employees’ personal & professional growth.

You Will:

• Support end-to-end project execution across the product implementation lifecycle, including Kickoff, Workflow Workshops, Configuration, Integration, Testing/UAT, Training, and Go-Live.
• Act as the primary point of contact for the Client during the deployment process.
• Coordinate internal and external resources and cross-functional teams, including Implementation, Product, Integrations, Support, and Customer Success, for the deployment of their SaaS solution.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Maintain project plans, milestones, and task tracking using project management tools.
• Schedule and participate in client meetings, including weekly status calls, workflow discussions, and readiness reviews.
• Track project dependencies, risks, and action items; escalating issues to senior project managers or leadership, as needed.
• Prepare and distribute meeting notes, action items, and status updates
• Ensure projects stay aligned with defined scope, timelines, and client expectations.
• Follow up on action items to maintain progress towards project completion.
• Promote a culture that encourages open, proactive communication with end-user clients
• Ability to communicate effectively with both technical and non-technical teams
• Completes additional duties, as necessary.

You Have:

• Bachelor’s degree from an accredited four-year college or university. 
• A Minimum of three(3) years of professional experience working as an Implementation Project Manager for a high-growth SaaS provider. Experience working for a SaaS Cybersecurity or Security company in the past is a plus. 
• Working knowledge of the Microsoft Office suite.
• Experience with workflow mapping tools (e.g., Visio) and knowledge of project management software preferred.
• The ability to read, analyze, and interpret business, professional, or technical documents. Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.
• The environment is fast-paced and dynamic. Flexibility may be required to adapt to evolving priorities.
• Willingness to participate in 3-5 trade shows and/or occasional client site visits, requiring travel annually.
• Alignment with the following core competencies/interpersonal traits:

Achievement Focus

• Demonstrated persistence and the ability to overcome obstacles. 
• Measure yourself against a high standard of excellence. 
• Recognize and act on opportunities. 
• Works with management to establish key performance metrics. 
• Takes calculated risks to accomplish goals.

Adaptability

• You are receptive to criticism and feedback. 
• Rapidly adapt to changes in the work environment and/needs of your clients.
• Have a dynamic approach to creating the best solution in all situations.
• The ability to manage competing demands while ensuring a closed-loop process.

Communications & Interpersonal Skills

• Mastery of the art of asking incisive questions and performing effective discovery.
• Exhibits superior listening and responsiveness. 
• Superior ability to express ideas/thoughts in verbal and written formats. 
• Use the most effective communication method for the specific scenario you are facing.

Customer Service

• Ownership of all challenges, issues, or problems during client engagements.
• Embodies empathy to manage customer situations.
• Fulfills customer commitments and solicits customer feedback to improve service.

Problem Solving

• Develop alternative and appropriate solutions.
• Gather and analyze information comprehensively and skillfully. 
• Identify and resolve problems rapidly. Interacts proficiently with the team to provide a solution.
• This position is hybrid, based in Charleston, SC, with core collaboration hours aligned to Eastern Standard Time (EST). The position involves regular virtual communication with cross-functional teams via virtual calls, messaging platforms, and project management tools.

About Catch

Catch Talent is an Inc. 5000 recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings over a century of technical recruiting expertise to both local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally aligned, and ready to make an immediate impact.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.