As a Technical Product Manager, you will be the primary liaison between our SaaS client’s Engineering team and their customers. You will handle a myriad of tasks ranging from requirements gathering, assisting with pre-sales activities (i.e., demos, proposals, etc.), to serving as a primary point of contact during client implementations, to ensuring customer success after the implementation of our client’s SaaS Security software. You will be expected to be a subject matter expert on the platform, and provide a world-class customer experience to enterprise clients that use their software to secure their environments.

You Want:

• To leverage your prior work experience as a Technical Product Manager, your interpersonal skills, troubleshooting ability, and in-depth knowledge of SaaS products in a dynamic, customer-facing role.
• Have the ability to work for a rapidly growing, innovative SaaS Security company with the mission of keeping others safe.
• Be able to continue to grow your technical skills, learn new things, and progress within your career
• Work with like-minded technology professionals, in an environment that cares for their employees’ personal & professional growth.

You Will:

• Own the success of our client’s SaaS products by working cross-functionally with internal resources to build, market, sell, and support the product line
• Understand customer requirements and how to best apply the platform to solve customer challenges and various gaps in service
• Leverage multiple marketing channels to feature new and existing products
• Provide an initial customer demo upon qualification of the lead from the Sales Representative
• Document customer requirements discovered during the discovery process
• Become a trusted customer consultant and continually search for areas of automation to drive increased ROI
• Determine if software development is required and alert the Product Manager, as necessary to ensure requested enhancements are made to the customer's specifications.
• Collaborate with the Account Manager to prepare a customer quote for Sales
• Responsible for completing any customer-provided RFI or RFP documents
• Work with the Project Management team to complete customer-provided security questionnaires.
• Coordinate Workflow Automation Workshops with the prospective client and the internal Deployment team
• Oversee kick-off meeting to transition the client relationships from Sales to the Deployment team.
• Mentor project team members by educating them on best practices, unique customer use cases, and the creative ways that solutions will need to be designed
• Represent our client at career fairs, expos, and other events to promote their SaaS products
• Work with key stakeholders across multiple entities as a thought leader

You Have:

• Bachelor’s degree from an accredited four-year college or university. 
• A Minimum of seven (7) years of technical pre-sales solutions engineering or Technical Product Management experience working for a high-growth SaaS provider. Experience working for a SaaS Cybersecurity or Security company in the past is a plus. 
• High degree of comfort interacting with current/prospective customers, gathering business requirements, and communicating with internal Engineering Teams to ensure the outcome exceeds customer expectations.
• Prior work experience working in a distributed (onshore/offshore) SaaS environment.
• The ability to read, analyze, and interpret business, professional, technical or governmental documents. 
• Experience writing reports, business correspondence, pre-sales collateral and procedure manuals. 
• Proven history of effectively presenting information and responding to questions from managers, customers, and the public.
• A working knowledge of workflow software (i.e., IFTTT) and experience using Visio are preferred. 
• Familiarity with software integrations using APIs.
• Willingness to participate in 3-5 trade shows, requiring travel annually.
• Achievement Focus
• Demonstrated persistence and the ability to overcome obstacles. 
• Measure yourself against a high standard of excellence. 
• Recognize and act on opportunities. 
• Works with management to establish key performance metrics. 
• Takes calculated risks to accomplish goals.
• Adaptability
• You are receptive to criticism and feedback. 
• Rapidly adapt to changes in the work environment and/needs of your clients.
• Have a dynamic approach or method to create the best solution in all situations.
• The ability to manage competing demands while ensuring a closed-loop process.
• Communications & Interpersonal Skills
• Mastery of the art of asking incisive questions and performing effective discovery.
• Exhibits superior listening and responsiveness. 
• Superior ability to express ideas/thoughts in verbal and written formats. 
• Utilize the most effective communication method based on the specific scenario you are facing.
• Customer Service
• Ownership of all challenges, issues, or problems during client engagements.
• Embodies empathy to manage customer situations.
• Fulfills customer commitments and solicits customer feedback to improve service.
• Problem Solving
• Develop alternative and appropriate solutions.
• Gather and analyze information comprehensively and skillfully. 
• Identify and resolve problems rapidly. Interacts proficiently with the team to provide a solution.

About Catch

Catch Talent is an Inc. 5000 recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings over a century of technical recruiting expertise to both local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally aligned, and ready to make an immediate impact.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.