Work model: Remote within Portugal

Compensation: € 22,000 - 24,000 per year

About the Opportunity

If you’re someone who takes pride in getting things right the first time; who doesn’t just respond to customers, but owns the outcome; and who thrives in environments where precision, speed, and collaboration actually matter, this might be worth your attention.

We’re partnering with a global, highly respected B2B eCommerce and manufacturing solutions provider that supports engineers and designers across industries like automotive, medical manufacturing, and industrial automation.

Their edge? Scale, complexity, and a system that works. Your role? Make sure the customer experience keeps up with it.

What you’ll actually be doing

You’ll sit at the center of operations - where customer needs, internal teams, and order execution meet.

• Own the end-to-end order and quotation process - accuracy isn’t optional here
• Handle real-world customer scenarios: order changes, delays, cancellations, updates
• Act as the first point of contact across phone, email, and digital channels
• Manage customer claims - investigate, resolve, and follow through (not just escalate)
• Work cross-functionally with Sales, Logistics, Finance, IT, and external suppliers
• Step in where needed to support the wider customer service team and maintain service quality

In short: you keep the engine running smoothly, and customers confident in the process.

Who this is a strong fit for

You’ll likely recognize yourself here:

• You have 2–5 years in customer service, order management, or customer operations
• You’re comfortable working with ERP/CRM systems and don’t get lost in data
• You communicate clearly - whether it’s with a frustrated customer or an internal team
• You’re structured, detail-oriented, and don’t let things slip through the cracks
• You understand that great service is not just being “nice” - it’s being reliable, precise, and accountable

Language-wise:

• Fluent in English
• Native-level Portuguese or Spanish
• Additional languages like German, French, or Italian are a strong advantage

What makes this role different

• You’re not firefighting broken systems - you’re operating within a well-built one
• You’ll gain exposure to complex, international operations (not just repetitive tickets)
• You’ll collaborate across functions - not sit isolated in a support queue
• You’ll develop skills that go beyond service: operations, coordination, and problem-solving at scale

What you can expect

• A structured, international environment with clear processes
• A role where ownership is expected and supported
• Exposure to industries shaping the future of manufacturing and design
• A team that values precision, responsiveness, and accountability

Your next steps

If this sounds like the kind of role where you can do your best work, we’d like to hear from you. Apply directly or reach out for a confidential conversation.