DIRECT HIRE | TAMPA, FL (33607)

We are engaged in a search for an IT Service Desk Manager for our client in Tampa, FL. This is a DIRECT HIRE position and the Manager will be required to be onsite at the company headquarters near Tampa International Airport.

The Manager will oversee a team of 8 resolving daily IT support tasks for a 500+ employee base throughout the US.

LOCAL TAMPA BAY CANDIDATES ONLY PLEASE

Duties include:

• Oversight of prompt ticket resolution and high level of service to users
• Continuous review and advisement of best practices of the service process; Determine priority and escalation of tickets
• Manage team activities, performance and reviews through coaching, mentorship and leadership
• Manage escalations and ensure any issues are resolved in a timely manner.
• Collaborate with IT Leadership and Customers to improve overall operational efficiency
• Strong attention to detail
• Experience with MS Office and especially with Excel
• Degree and/or ITIL Certification a plus

FULL DETAILED DESCRIPTION AVAILABLE UPON REQUEST

U.S. Citizens or Green Card holders only, please. We are unable to accept 3rd party candidates, transfer a visa or provide sponsorship, at this time.