🔹 Job Title

Senior .NET API Support Engineer (Build & Lead Support Function)

📍 Location

Remote (U.S. only)

AZ Time Zone (preferred availability 9-5 AZ time)

💰 Compensation

• 💲 ~$65/hr (W2) or higher depending on experience
• 💲 C2C considered (case-by-case)
• Must be US Citizen or Green Card holder

🧩 Overview

We’re looking for a true Application Support Engineer with strong experience in .NET/API environments who can establish and lead a support function from the ground up.

This is not a typical developer role.

This person will own support operations, define best practices, implement structure, and serve as the first key hire building a support team within an API engineering environment.

🎯 What You’ll Do

• Establish and build a support framework (processes, workflows, documentation)

• Own ticket triage, prioritization, and resolution workflows

• Define and implement support best practices (L1/L2 structure, SLAs, runbooks)

• Work closely with API engineering teams (.NET-based)

• Troubleshoot API issues using tools like Postman, logs, monitoring tools

• Support API gateway environments (Azure APIM, AWS API Gateway, Kong, etc.)

• Create and maintain:

• Runbooks

• Documentation

• Knowledge base articles

• Handle incident management, escalation paths, and root cause analysis

• Help onboard future support engineers and shape team structure

🧠 Required Experience

• ✅ Strong background as a Support Engineer (NOT just dev doing support)

• ✅ Experience working in .NET / API / microservices environments

• ✅ Hands-on experience with:

• Ticketing systems (ServiceNow preferred)

• Triage & incident management

• Production support workflows

• ✅ Experience supporting:

• APIs

• Integrations

• Distributed systems

• ✅ Familiarity with:

• Postman or similar tools

• Logging / monitoring systems

• ✅ Experience creating runbooks, SOPs, and support documentation

➕ Nice to Have

• API Gateway experience (Apigee, Kong, AWS, Azure APIM)

• Cloud exposure (AWS or Azure)

• Healthcare industry experience

• Experience helping set up or scale a support team

🚫 What This Role Is NOT

• ❌ Not a pure Software Engineer role

• ❌ Not a DevOps-only role

• ❌ Not for candidates who “occasionally handled support”

👉 We are specifically looking for someone who has owned support as a primary function

🧩 Ideal Candidate Profile

Someone who can say:

“I’ve worked in support, handled tickets daily, built processes, and can set up a support team from scratch in a .NET/API environment.”

📩 Call to Action

If you’ve built or significantly improved a support function and thrive in API-driven environments, we’d like to connect.

Apply directly or reach out to discuss.