Technical Support Specialist (Bilingual French/English or Unilingual English)

Burlington, ON

$22-24/hour

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.

The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.

The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.

ADVANTAGES

• Hourly wage: $24/hour for bilinguals, $22/hour for unilingual
• Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
• Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
• Transition to remote weekend work upon successful completion of training
• Temporary contract
• Supportive, energetic team environment
• Valuable technical support experience in the power equipment industry

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide step-by-step guidance to customers in English (and French if bilingual)
• Collaborate with technical teams to resolve complex issues
• Maintain accurate documentation of problems and solutions
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Contribute to continuous process improvements

REQUIREMENTS

• Bilingual proficiency in French and English OR unilingual English
• Minimum of 1 year of call center or customer service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills (Microsoft Office: Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills
• Ability to complete full-time training in Burlington before moving to remote weekend work

#INDSTRIVEON