Account Administrator

Calgary, AB

$55,000 - $60,000

About Us

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

The Role

Our client is a professional services organization operating in the insurance and benefits space, and they are currently seeking a detail-oriented Account Administrator to join their Calgary office. This is a full-time, in-office position supporting one dedicated Advisor in a fast-paced, high-volume environment.

This role is best suited for someone who enjoys being the operational backbone of a busy desk, managing details, coordinating with multiple stakeholders, and ensuring client deliverables are accurate, polished, and on time. The focus is administrative and client service support, similar to an Executive Assistant–style role, rather than accounting.

Hours are Monday to Friday, 9:00 AM – 5:00 PM.

Advantages

• Salary range: $55,000 – $60,000 annually
• Full-time, permanent opportunity
• Stable role supporting a single Advisor (high-touch, consistent workflow)
• Professional, team-oriented environment
• Exposure to insurance and employee benefits operations
• Clear expectations and structured responsibilities
• Role stability with steady, long-term growth

Responsibilities

• Provide full back-office administrative support to a dedicated Advisor
• Act as a liaison between Advisors and insurance carriers
• Communicate directly with carrier sales and service teams to clarify information, resolve issues, and manage group inquiries
• Analyze claims experience and carrier data to support renewal strategies and recommendations
• Compare carrier proposals and assist in identifying optimal benefit solutions for clients
• Prepare, populate, and finalize client-ready reports, including:
• Requests to Quote (RTQs)
• Marketing reports
• Service reports
• Ensure all documentation and reports are accurate, professional, and delivered on time
• Maintain and update records in HubSpot and Dropbox
• Attend monthly team meetings and occasional company or industry events
• Provide general administrative and service support as required

Requirements

• Minimum 2+ years of experience in an administrative, coordinator, or executive support role
• Comfortable supporting a high-volume desk in a fast-paced environment
• Strong organizational, multitasking, and time-management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Client-service driven, self-motivated, and dependable
• Ability to adapt quickly and learn new systems and processes
• Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Experience with Office 365, Gmail, Dropbox, and HubSpot or similar CRM systems
• Knowledge of group employee benefits principles and terminology is a strong asset

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