Customer Service Representative

Burlington, ON

$22 - $23 Hourly

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs

THE ROLE

Our client is seeking a Customer Service Representative (CSR) to join their team in Burlington, ON. In this role, you will provide top-tier technical assistance to customers, ensuring a positive experience. The ideal candidate will have a friendly, customer-focused attitude, call center experience, and technical troubleshooting expertise (knowledge of small engines is an asset). This role is for the day shift, with an immediate start date.

This is the perfect opportunity for you if you have strong communication skills, a customer-first mindset, and a passion for problem-solving!

ADVANTAGES

• Hourly Pay: $22-$23
• Day shift: 8:30 PM – 5:00 PM
• Training: 6-8 weeks, Monday to Friday from 8:30 AM – 5:00 PM
• Temporary contract for three months before permanent hire
• After a 90-day probation, full-time employees receive comprehensive employee insurance & paid vacation
• Matching RRSP program (up to 4% of contributions after 1 year)
• Work with a personable and energetic team in a supportive, food-loving environment
• Gain valuable experience with technical support in the power equipment industry

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide clear step-by-step guidance
• Collaborate with technical teams to solve complex problems
• Maintain accurate documentation of issues and solutions to build a knowledge base
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Participate in improving support processes by identifying recurring issues

REQUIREMENTS

• Minimum of 1 year of call center or Customer Service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills