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Solutions Consultant

The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As a Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

What we're looking for:

• Motivated & Adaptable: You thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
• Technically Curious: You have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
• Process-Oriented: You are detail-focused and driven by processes, but you are also willing to identify areas for improvement and propose new approaches.
• Organized & Efficient: You are adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
• Collaborative Team Player: You enjoy working in a team environment, sharing knowledge, and contributing to group success.
• Inquisitive & Eager to Learn: You ask questions when needed and are committed to building confidence in operational processes, products, and industry trends.

Here's what you'll be doing:

• Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
• Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using the publisher journey workflow.
• Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
• Tool Mastery: Become proficient in internal and external systems such as the UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
• Client Communication: Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
• Stay Informed on Products: Continuously update your knowledge on the latest product releases and operational procedures through internal training.
• Documentation: Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Here's what you need:

• Education:
• College degree in Computer Science, Engineering, or a related technical field.
• Experience:
• 3-6 years of experience in Ad Operations or a similar role.
• Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
• Technical Skills:
• Ability to read and write basic SQL queries.
• Basic knowledge of JavaScript for troubleshooting or light coding.
• Familiarity with the following languages and formats: JSON, XML, CSV, CSS

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