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Account Manager

Seeking an Account Manager with experience supporting enterprise-level clients in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth.

You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from the platform and navigate today’s fast-evolving AI-driven marketing landscape. Working closely with your Account Lead and cross-functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.

What You’ll Be Doing:

• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
• Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
• Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
• Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
• Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
• Help develop case studies, insights, and reporting that add value to the customer and internal teams.

 Qualifications:

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
• Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
• Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
• Comfortable working with data and analytics to extract insights and inform strategy.
• Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
• Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
• Proactive, solutions-oriented mindset with a passion for customer success.
• Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
• Excellent verbal and written communication abilities. 
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. 
• High energy, self-starter attitude with a bias toward action.

Company Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

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