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We are a rapidly growing, physician-led organization specializing in tech-enabled patient engagement solutions. As an industry leader in utilizing technology to enhance patient education at the Point of Care, we are committed to developing innovative products and services. In a dynamic environment, we prioritize adaptability to better serve patients, healthcare providers, our team, and our partners. Our company culture values results-driven, proactive individuals who thrive in a fast-paced setting where decisions are made quickly, and everyone plays a critical role in our growth.

About the Job:

We are seeking a talented Business Intelligence Administrator with a strong background in Salesforce administration. This newly created position is vital to supporting our next phase of growth. You will be responsible for building, maintaining, and providing support to end-users of various internal systems—including Salesforce, Snowflake, Tableau, and custom software—to ensure seamless data flow across the organization.

Responsibilities:

•   Provide day-to-day administrative support for Salesforce and related systems, including user and permissions management, report building, training end-users, and addressing issues.
•   Implement and maintain Salesforce customizations, such as custom fields, objects, workflows, and automation processes.
•   Collaborate with internal stakeholders to gather business requirements for system changes and enhancements, clearly communicating technical concepts.
•   Oversee integrations between Salesforce and other key business systems, ensuring data accuracy and availability to stakeholders.
•   Monitor performance and scalability of existing implementations, proactively making improvements to ensure optimal functionality.
•   Enhance documentation quality and completeness to facilitate knowledge sharing.
•   Partner with developers to troubleshoot issues, conduct root cause analyses, and identify opportunities for improvement.
•   Identify time-consuming internal processes and design reliable, scalable automation solutions to streamline business operations.

Required Qualifications:

•   Bachelor’s degree
•   2 to 4 years of experience as a Salesforce administrator, with a strong understanding of Salesforce architecture, ecosystem, and best practices

Key Competencies:

•   Demonstrated ability to manage multiple customization projects from end-to-end, including requirement validation, design, development, and stakeholder collaboration.
•   Skill in understanding complex business needs and designing effective internal tools/systems that are strategic and adaptable.
•   Results-driven mindset with a commitment to delivering high-quality work and upholding rigorous standards for oneself and others.
•   Exceptional communication skills and professionalism, with a demonstrated ability to build trust and strong relationships with stakeholders, team members, and executive leadership.
•   Strong analytical problem-solving skills, attention to detail, and ability to balance changing priorities in a dynamic environment.
•   Basic understanding of database and integration approaches, with the ability to write medium-complexity SOQL queries.
•   Basic proficiency with Excel/Google Sheets.

Job-2731065 

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