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Position: Implementation Project Manager

About the Role

As an Implementation Project Manager, you’ll play a key role in delivering outstanding client experiences by leading new clients through the onboarding and implementation process. From the point of sale through successful adoption, you’ll ensure a smooth, timely, and well-communicated transition to our payroll platform. This includes managing client relationships, gathering and analyzing payroll requirements, and delivering end-user training. You’ll collaborate closely with cross-functional teams—especially Implementation Specialists—to ensure client needs are met with excellence.

Key Responsibilities

·      Act as the primary point of contact for new clients throughout the implementation process.

·      Understand clients’ payroll needs and serve as their advocate throughout onboarding.

·      Partner with Implementation Specialists to ensure accurate system configuration based on client requirements.

·      Conduct thorough testing of payroll configurations and data to identify and resolve issues.

·      Deliver training to clients using the payroll software, including payroll processing, reporting, and employee data management.

·      Ensure timely communication and issue resolution to support a seamless client experience.

Requirements

·      Strong client advocacy and communication skills.

·      Excellent interpersonal skills with the ability to collaborate effectively across teams.

·      Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.

·      Strong analytical and problem-solving skills.

·      Experience with HCM or payroll systems is preferred.

·      Proficiency in Microsoft Excel.

·      Detail-oriented with a high degree of accuracy in data analysis.

·      Familiarity with payroll regulations and compliance standards is a plus.

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