We're Hiring: ServiceNow Developer (Journeyman Level)

Remote | Secret Clearance Required | Target Start: June 30, 2025

Join a forward-thinking project team that’s modernizing IT systems through automation and intelligent service management. We’re looking for a ServiceNow Developer to support a federal initiative focused on optimizing workflows and driving DevOps maturity across the platform. This is a fully remote position supporting a classified program, offering the chance to work with both technical depth and mission-critical impact.

Why This Role Is Exciting

• You’ll contribute directly to improving automation, integration, and DevOps capabilities in a secure, enterprise environment
• You’ll work with a collaborative team that values smart solutions and clean implementation
• This role provides long-term potential and visibility within a strategic federal program

What You’ll Do

ServiceNow Platform Development

• Design, build, and test new ServiceNow features and automation workflows
• Configure modules and implement functionality that aligns with mission and business needs
• Lead DevOps efforts by setting up and managing the ServiceNow DevOps module
• Ensure data alignment with the Common Services Data Model (CSDM) and maintain accuracy in the CMDB

Testing & Quality Assurance

• Develop and execute test cases for new capabilities
• Conduct User Acceptance Testing (UAT) and integrate user feedback
• Diagnose and resolve technical issues to maintain application stability

Platform Administration

• Maintain performance, uptime, and security of the ServiceNow platform
• Monitor system health and proactively address potential issues
• Perform routine updates, imports, and system configuration tasks

Team Collaboration

• Work closely with developers, automation engineers, and stakeholders to ensure smooth feature rollouts
• Support long-term sustainment of previously delivered solutions
• Track and report on deliverables, ensuring alignment with performance metrics

What You’ll Need

Minimum Requirements

• 3+ years of hands-on ServiceNow development experience
• US Secret / Tier 3 Clearance
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Strong knowledge of ServiceNow modules: ITSM, ITOM, SPM, PPM
• Experience as a ServiceNow Developer, with a focus on module configurations and integrations with other tools
• Proficiency with Agile practices and SDLC workflows
• Experience with the ServiceNow DevOps module and automation scripting
• Understanding of CMDB and CSDM structure and alignment

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Core Skills

• Effective problem-solving and analytical thinking
• Strong written and verbal communication
• Ability to manage multiple priorities independently

Nice to Have

• Familiarity with ITIL practices and frameworks
• ServiceNow Certified ITSM Implementation Specialist
• Hands-on experience with CI/CD tools such as Jenkins or GitLab