Mount Indie is hiring an IT Support Technician with a customer service mindset to provide desktop support onsite in Englewood, CO.

As a member of this team, you will:

• Setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.　
• Support organizational efforts and maintaining policies and procedures in the IT Department　
• Assist with the creation and maintenance of local site IT systems documentation
• *MUST BE ONSITE IN ENGLEWOOD, CO*

Required Skills/Experience:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education (No degree with 4 years relevant experience)
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services