Senior Claims Specialist

Company: Confidential Insurance Brokerage (Represented by Recruiter)

Location: Livingston, NJ (4 Days Per Week In-Office Required)

Compensation: $125,000 – $150,000 Base Salary + Discretionary Bonus

Job Overview

Our client, a high-performing independent insurance brokerage based in Livingston, NJ, is seeking a seasoned Senior Claims Specialist to join their growing organization. This is a senior-level position designed for a claims professional who thrives in a fast-paced, performance-driven environment and requires minimal supervision.

The firm provides commercial lines, high-net-worth personal lines, employee benefits, and advisory services. They are known for delivering tailored, white-glove solutions and maintaining high expectations across the organization.

The Senior Claims Specialist will serve as a strategic claims advocate, managing complex claims from first notice through final resolution while driving optimal outcomes for internal stakeholders and clients. This role requires strong technical claims knowledge, sound coverage interpretation skills, and the ability to manage significant volume and competing priorities with accuracy and professionalism.

This is a predominantly in-office position (4 days per week required) in Livingston, NJ.

Responsibilities

• Manage assigned claims from initial reporting through final disposition
• Serve as a client advocate and negotiate favorable claim outcomes
• Identify and analyze intermediate to complex coverage issues
• Conduct detailed desk reviews including liability, damages analysis, and renewal-related reporting
• Coordinate and lead carrier and internal claim review meetings
• Maintain accurate claim files, documentation, and diary systems in accordance with best practices
• Build strong relationships with internal account teams, carriers, adjusters, and external partners
• Autonomously manage designated accounts with limited oversight
• Support leadership on special projects and departmental initiatives

Qualifications

• Minimum 15+ years of relevant claims experience
• Strong commercial lines claims background required (Property-only backgrounds are not acceptable)
• Technical proficiency in one or more of the following: Auto, General Liability, Property, Workers’ Compensation
• Experience handling high-net-worth personal lines claims is a plus
• Bachelor’s degree required
• Proficiency in Applied Epic strongly preferred
• Strong Microsoft Office skills required
• Ability to manage high-pressure situations while maintaining composure
• Highly solution-oriented with strong negotiation capabilities
• Tenacious approach to resolving complex or challenging claims
• Ability to manage competing priorities and unpredictable workloads
• Willingness to occasionally travel and work outside of standard business hours when necessary

Compensation & Benefits

• $125,000 – $150,000 base salary
• Discretionary bonus
• 401(k) plan
• Health, dental, vision, and life insurance
• 20 days PTO + 9 paid holidays
• Certification reimbursement and continuing education support
• Hybrid schedule (1 day remote per week)
• Free onsite gym and café

About Our Client

Our client is an established independent insurance brokerage with deep roots in the industry and a strong reputation for delivering customized risk solutions. They operate in a high-performance, high-accountability culture where excellence is expected and rewarded. Their environment is fast-paced and client-focused, requiring professionals who are proactive, detail-oriented, and resilient under pressure.

Equal Employment Opportunity Statement

Our client is an equal opportunity employer and does not discriminate based on race, religion, gender, national origin, disability, age, sexual orientation, gender identity, or any other protected status under applicable law.