Role Summary

Our client is an established independent insurance brokerage with roots going back to 1972. They're known for white-glove service and tailored advice, and they don't push proprietary products.

You'll own the claims process for an assigned group of clients, from first notice of loss to close, with the goal of getting each client the best possible outcome. The work spans multiple lines of business, which includes both commercial claims and personal lines claims for high-net-worth individuals and families.

You'll be the client's advocate with the carrier. That means working through coverage issues, running claim reviews, and building your own client relationships with support from the Director of Claims. Volume is high and the pace is fast, so urgency and accuracy matter.

Responsibilities

• Manage the full claims lifecycle for assigned clients with urgency, from first notice of loss through resolution and closure.
• Spot and work through moderate to intermediate coverage issues before they become problems for the client.
• Complete Desk Reviews and Large Loss Reviews, including facts, liability and damages analysis, and claim status ahead of renewals.
• Coordinate and run both carrier-led and firm-led claim reviews, plus claim closure projects.
• Keep claim documentation and diaries current in Applied Epic, following best practices.
• Build independent client relationships with oversight from the Director of Claims, and support the Director on projects as needed.

Qualifications

• 7+ years of claims experience, including time on the broker or agency side as a claims advocate or claims specialist.
• Hands-on experience with both commercial claims and personal lines claims for high-net-worth clients.
• Bachelor's degree required.
• Technical claims knowledge in one or more of: Auto, General Liability, Property, or Workers' Compensation.
• Applied Epic experience strongly preferred. Comfortable in Word, Excel, and PowerPoint.
• Keeps composure under pressure, handles competing demands, travels occasionally, and can work outside regular hours when a claim calls for it.

Compensation & Benefits

• $85,000 to $110,000 base salary, plus discretionary bonus
• Health, dental, vision, and life insurance
• 401(k) plan
• 20 days PTO plus 9 paid holidays
• Hybrid schedule: 4 days in office, 1 day remote
• Certification reimbursement and continuing education support
• Free onsite gym and café

Job Location

Livingston, NJ (Essex County). Hybrid, 4 days in office and 1 day remote.

EEO Statement

Our client is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected status under federal, state, or local law.