Job Title: Operations Manager

Location: Guelph

Start Date/Hours:  Start Date TBD, Monday-Friday, 9am-5pm (35 hour week), on-call evenings/weekends

Compensation: $75,000 - $95,000 plus performance bonus and benefits package (Salary to commensurate based on experience)

Status: Employee

Be true to yourself.

You work hard and strive for success. You enjoy being surrounded with like-minded people who are passionate, hardworking and take pride in every aspect of their life. The ideal candidate is passionate about service, integrity, accountability and learning. Must have an entrepreneurial spirit, does what is right, excellent communicator, can be wrong and has the fortitude to challenge what is right while being empathetic to those they serve.

Job Expectations: 

It will be the role of the Operations Manager (OM) to institute a system of operation that sets a high and consistent standard of conduct for all front desk staff, both full and part time. The ongoing staffing, and training, and direct supervision of the front reception will be the duty of the OM. In order to fulfil this position, it will be necessary for the OM to become acutely familiar with the role and function of the front reception, deal reconciliation and all manners of the brokerage. Additional duties will be the oversight and development of a future property management business subsidiary and lead management system.

In addition to maintaining the professional operation of the front reception, and in consult with the Broker of Record, it will be the role of the OM to aid in the professional development and ongoing support of the brokerage's salespeople. We view the role of the OM to be integral in our mission to provide industry leading full service and support to our clients, the salespeople of the Brokerage.

Responsibilities include:

• Oversee and manage the daily operations of the brokerage, ensuring smooth and efficient business processes
• Lead the reception team and ensure all operational activities are aligned with the goals of the brokerage
• Manage and support employees, fostering a collaborative and supportive work environment
• Serve as a key resource for agents, providing operational support and ensuring they are equipped to succeed
• Event oversight and attendance: On occasion, you will manage and attend events, ensuring smooth execution and a strong agent presence
• Work closely with the broker of record, becoming an integral part of the brokerage’s success
• Create and deliver content for agent-specific duties and training, ensuring agents stay ahead of industry trends.
• Provide oversight and support for real estate technology platforms, ensuring agents are proficient in their use
• Drive agent success through training and development programs, with a focus on adapting to an evolving industry
• Actively recruit top talent and ensure high levels of agent retention
• Scheduling, hiring, adherence, recognition, etc.
• Implement and manage policies and procedures to enhance productivity and avoid repeating past errors

Qualifications

• Must have experience in Residential Real Estate
• Experience with real estate technology platforms such as BrokerWolf, WebForms, Proptx, Matrix, and Cloud CMA.
• Competent in creating content for agent-specific duties and providing technology training
• Knowledge of and experience with governing bodies, including RECO, TRESA, OREA, and MLS rules and policies
• Exceptional interpersonal skills with a passion for team success and agent empowerment
• Comfort with event oversight and strong presence at company events
• Detail-oriented with strong organizational skills and a commitment to driving productivity
• Ability to manage employees and foster a positive work culture focused on growth and efficiency
• Background in real estate, particularly in understanding the psychology behind serving agents and clients
• Experience as a real estate agent or working with a regulatory body is highly valued
• Must have very strong leadership skills, while also being willing to learn and adapt, listen to and absorb direction, work on a team, and manage staff as well
• Must be detail-oriented and have superb problem solving/conflict resolution skills
• Great interpersonal skills in person, over the phone and via electronic communication