AccessHR is excited to partner with Spinal Cord Injury Alberta (SCI Alberta) for the recruitment of two newly created, full-time, Client Navigation Coordinators, in Edmonton, Alberta. These are contract positions with the possibility of extension, after March 31, 2027, subject to funding renewal.

ABOUT SPINAL CORD INJURY ALBERTA (SCI ALBERTA)

SCI Alberta is a charitable organization dedicated to supporting Albertans living with spinal cord injuries and other physical disabilities. Their mission is to empower individuals to achieve independence and full participation in their communities.

SCI Alberta celebrates their 65th anniversary in 2026. Through peer support, service coordination, education, and community engagement, SCI Alberta helps people navigate life after injury, build confidence, and access the resources they need to thrive. They also remain steadfastly committed to strengthening inclusion, accessibility, and belonging.

SCI Alberta is contracted by the Government of Alberta to support the Cross Disability Support Services (CDSS) initiative. The objective of CDSS is to provide navigation support to ensure adults with disabilities, whose needs fall outside of other programs, have consistent access to province-wide support. Support through CDSS will empower and encourage individuals to be self-reliant, live as independently as possible, and be valued members of their communities.

POSITION DESCRIPTION

Reporting to the Team Lead, the Client Navigation Coordinator will play a vital role in helping adults with disabilities access services, build independence, and engage fully in their communities. As a front-line navigator, the role involves conducting intakes, assessing client needs, developing individualized service plans, coordinating supports, and connecting clients to community resources, all while managing a caseload.

This is an exciting opportunity for a compassionate, organized, and collaborative human services professional who thrives on making a real difference. As a true generalist, the Client Navigation Coordinator works closely with clients, families, and community partners, building trusted relationships and ensuring high-quality, inclusive, and person-centered support.

Resourcefulness, attention to detail, and a passion for empowering others will make you an outstanding candidate to contribute to a program that values innovation, collaboration, and meaningful outcomes for the people served.

KEY DELIVERABLES

• Client Service Delivery: Provide front-line, client-centered navigation support, including intakes, needs-based assessments, individualized service planning, and ongoing coordination to promote independence and community engagement.
• Caseload Management & Documentation: Independently manage a caseload while maintaining accurate and timely client records, collecting data, and reporting in alignment with CDSS requirements.
• Program Alignment & Compliance: Deliver services in accordance with CDSS policies, procedures, and service standards, ensuring outstanding consistency and quality of support.
• Service Coordination & Referrals: Connect clients to appropriate community resources, including income, housing, employment, and other social supports, through effective navigation and advocacy.
• Collaboration & Stakeholder Engagement: Build trusted relationships with clients, team members, and community partners to support coordinated and inclusive service delivery.
• Inclusive & Culturally Responsive Practice: Support diverse populations by fostering inclusive, strength-based approaches, including connecting Indigenous clients with culturally relevant supports and community resources.

QUALIFICATIONS

• Case Management Expertise: Skilled in managing client caseloads, conducting intakes and needs assessments, developing individualized service plans, and navigating clients to appropriate supports.
• Policy & Procedure Compliance: Ability to follow established policies and procedures while maintaining high standards of ethical practice and confidentiality.
• Data Management: Experience with CRM and/or database systems to accurately track client information and program data.
• Communication Skills: Exceptional written and verbal communication skills; able to engage effectively with clients, families, and colleagues.
• Organization & Prioritization: Highly organized with a high degree of accuracy and attention to detail; ability to manage competing priorities in a fast-paced environment.
• Cultural Competency & Inclusion: Demonstrated commitment to equity, diversity, inclusion, and culturally responsive practice.
• Personal Attributes & Cultural Competency: Resourceful, committed to ethical practice and confidentiality, and delivers culturally responsive, client-centered services.

EDUCATION & EXPERIENCE

• Diploma or degree in social work, human services, or related field.
• 2+ years of experience in community or disability support services.
• Knowledge of Alberta and Greater Edmonton Metropolitan Area specific social services systems and community resources.
• Experience working with diverse populations with a broad range of disabilities.
• Demonstrated ability to support others based on personal experience with relevant services.

ASSETS

• Current registration as a Social Worker in the province of Alberta.
• Direct experience working with Indigenous clients, Elders, Knowledge Keepers.

WHAT WE OFFER

• Competitive total compensation package, including an annual base salary range of $52,000 to $54,000 CAD.
• Extended health and dental plan, matching RRSP contributions, and insurance after 3 months.
• Generous vacation and paid time off benefits.
• 35-hour work week, typically Monday to Friday, 7 hours per day.
• Eligibility to participate in SCI Alberta’s hybrid work model.
• Support for professional development and training.
• Subsidized, heated underground parking.

Total Compensation: SCI Alberta is committed to fair, equitable, and market-aligned compensation for all employees. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package includes the items listed above.

POSITION REQUIREMENTS

• Ability to work in a typical office setting, working at a desk and using computer equipment.
• Able to lift up to 20 lbs. when supporting special events.
• Criminal Record and Vulnerable Sector background checks.

APPLY

Interested candidates are invited to apply with a cover letter and resume. Please note that the position posting will close at 6:00 pm on April 19, 2026.

All applicants will receive a personalized response, and candidates under consideration will be contacted directly. Applications are reviewed regularly, and interviews may be scheduled throughout the posting period. If you require adjustments or accommodations at any stage of the application or interview process, we encourage you to let us know.

We welcome applications from individuals with diverse backgrounds, experiences, and ways of thinking. SCI Alberta is committed to fostering a respectful, inclusive, and safe workplace where differences are valued. We encourage applications from people of all ages, genders, marital statuses, family statuses, races, ancestry, places of origin, sources of income abilities, neurodivergent identities, sexual orientations, gender identities or expressions, and religious beliefs. All qualified applicants are considered fairly and without discrimination in accordance with applicable human rights legislation.