Edgewater Technical Associates is seeking qualified candidates for a Helpdesk Associate opportunity in Reston, VA.
Location: Full time in the Reston, VA office.
Local candidates only
Position Overview:
· Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects
· Configures and installs standard hardware and software
· Provides basic automation support and coordination to the project
· Implements the IT portion of the project closeout plan.
· Performs a broad range of varied automation and communications related work activities.
· Plans and schedules own work within a limited time horizon.
Help Desk Operations
· Provides 24x7 first line support for IT services to internal users.
· Responds to IT requests and incidents, troubleshoots issues, provides feedback, assists in the development of new procedures, and participates in the rollout of new technologies and services.
· Work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.
IT Service Management
· Assists with the day-to-day IT Service Management process based on industry standards.
· Helps develop the roadmap and guides, defines processes and data requirements, and establishes metrics and reports.
· Work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.
Local Infrastructure/Deskside Operations
· Deploys and provides hardware and IT services to internal end users in Bechtel offices.
· Diagnoses and resolves hardware and software related issues, maintains and troubleshoots local IT infrastructure, network and collaboration services, and participates in the rollout of new technologies and services.
· Work will contribute to improved incident resolution and customer service standards.
Mobility & Wireless Operations
· Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services.
· Participates in the development and rollout of new technologies and services to enhance end user experience and meet business needs.
Local Infrastructure / Deskside Operations
· Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
· Diagnoses and resolves local Infrastructure, hardware & software related issues
· Follows standard operating procedures for IT request and incident services to the end-user
· Improves Incident resolution and customer service standards
· Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
· Participates in the rollout of new technologies, services, and security remediations
Helpdesk Operations
· Provides 24 x 7 first line support for IT services to internal users
· Follows standard operating procedures for IT request and incident services to the end-user
· Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
· Provides feedback and assist in development of procedures, work instructions and new scopes
· Participates in the rollout of new technologies, services, and security remediations
Mobility & Wireless Operations
· Deploys and provides mobile devices and mobility services to internal users
· Follows standard operating procedures for mobility services to the end-users
· Troubleshoots end user performance issues for mobile devices (Smart phones, tablets, data devices, etc.) as well as mobile applications and Bechtel App Store
· Provides feedback and assists in development of procedures, work instructions and new scopes
· Responsible for mobility asset and inventory management
· Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services
· Participates in the rollout of new mobility technologies and services
Required Qualifications:
· BA/BS with 1-2 years of experience or 5-6 years of relevant work experience without a degree.
· Basic knowledge of corporate, industry, and professional standards.
· Basic knowledge of project management concepts and tools.
· Ability to handle customer interactions in an accurate, effective and timely manner.
· Ability to articulate ideas and write clear and concise reports
If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater’s experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater opportunities at www.edgewatertech.net/careers