This newly created role offers the chance to be the face of a national food distribution leader in the Minneapolis region, ensuring seamless delivery and service experiences for customers. With a competitive base salary ($60K–$70K) plus bonus, comprehensive benefits, and long-term career growth potential, you’ll take on a position that blends relationship management, field problem-solving, and data-driven insights. Supported by a company with nearly two decades of proven growth and the stability of a global parent, this opportunity also provides flexibility with 2–3 days in the field balanced by on-site work at the distribution center.

About the Role

We are seeking a Field Representative to act as the primary liaison between customers, distribution center leadership, and corporate service teams. In this role, you will:

• Resolve and follow up on customer concerns around delivery routes, timing, products, and service issues
• Conduct regular site visits and host distribution center tours to strengthen customer relationships
• Monitor deliveries for cold chain compliance and ensure proper handling of temperature-sensitive goods
• Leverage data and KPIs to identify trends and drive conversations with customers and internal teams
• Collaborate with leadership to troubleshoot challenges and implement process improvements
• Support customer launches and ongoing service needs, ensuring smooth execution in the field

Why Join Us

• Challenge: Opportunity to lead customer-facing initiatives for major national brands, including managing new launches and solving real-world distribution challenges. Role combines relationship management, analytics, and field problem-solving.
• Location: Minneapolis/Roseville base with regional travel (mostly by car). Allows for flexibility on field days, with balance between on-site at DC and in-field with customers.
• Advancement: Career growth potential into DC leadership (warehouse, transportation, operations) or corporate roles in Dallas, TX (customer service management, supply chain functions).
• Compensation: Competitive $60K–$70K base salary plus bonus eligibility and a full benefits package (medical, dental, vision, PTO, 401(k), etc.).
• Culture: Values-driven company with a people-first culture, integrity-based creed, and strong leadership support. Inclusive environment focused on collaboration and doing the right thing.
• Stability: 20-year track record of growth, backed by a global parent company. Strong history of landing new national partnerships, ensuring long-term business continuity.

Required Qualifications

• Bachelor’s degree preferred; equivalent experience accepted
• 2–3 years of customer-facing experience in field service, account management, or distribution support (college grads without experience not considered)
• Strong communication and relationship management skills with high professionalism and EQ
• Analytical mindset with the ability to use data to identify trends and guide conversations
• Proactive problem solver comfortable managing customer relationships directly in the field

Compensation & Benefits

• Base salary: $60,000–$70,000
• Bonus: 5% annual target
• Comprehensive benefits including medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• PTO: 10 days plus 6 sick/personal days and 9 paid holidays annually