Location: San Francisco, CA (Hybrid – 3–4 days in office)

Compensation:

• Base Salary: $65,000–$90,000 (depending on experience and licensing)
• Bonus: 5–10% based on accuracy, efficiency, and team contribution
• Licensing Support: Sponsorship for Series 7 (if not already licensed)
• Total Compensation Potential: $70,000–$100,000+

Our client is a collaborative, high-performing wealth management firm with a strong team culture and a shared commitment to delivering exceptional client service.

They are seeking an Operations Associate who will play a key role in supporting both investment and insurance operations. This is a highly dynamic, “catch-all” position for someone who enjoys variety, takes pride in getting things right, and wants to be a true team player.

This person will start with a focus on investment operations, expand into insurance operations, and ultimately become cross-trained across all operational functions. There is also an opportunity to help build and refine internal processes, including creating and documenting SOPs.

Key Responsibilities:

• Support day-to-day investment operations, including account opening, transfers, money movement, and maintenance
• Assist with insurance operations, including application processing, underwriting coordination, and policy tracking
• Serve as a go-to resource for operational tasks across the team (“catch-all” support)
• Ensure accuracy and timeliness across all transactions and client-related work
• Help create, document, and refine standard operating procedures (SOPs)
• Partner closely with advisors and client service team members to ensure a seamless client experience
• Assist with ad hoc projects and operational improvements as bandwidth allows
• Maintain strong organization and follow-through across multiple systems and priorities

Qualifications:

• 2–5+ years of experience in wealth management, financial services, or operations
• Experience with investment operations (account opening, transfers, custodians, etc.) preferred
• Exposure to insurance operations is a plus (or willingness to learn quickly)
• Series 7 license preferred, or willingness to obtain shortly after joining
• Highly detail-oriented with strong organizational skills
• Team-first mindset with a willingness to jump in wherever needed
• Comfortable working across multiple systems and processes
• Strong communication skills and ability to collaborate internally
• Ability to work in-office in San Francisco 3–4 days per week

30 / 60 / 90 Day Plan (with Metrics)

First 30 Days

• Learn firm workflows, systems, and operational processes
• Focus on investment operations tasks with training and support
• Begin exposure to insurance operations workflows
• Build relationships with internal team members

Metrics

• Complete onboarding and training across all core systems and custodians
• Successfully process 15–25 operational requests (account openings, transfers, money movement) with oversight
• Demonstrate accuracy and attention to detail (minimal errors/rework)
• Gain working knowledge of key workflows across investment operations

60 Days

• Take ownership of core investment operations tasks independently
• Begin actively supporting insurance operations processes
• Start identifying opportunities for efficiency and process improvement
• Assist with documentation of initial SOPs

Metrics

• Independently process 25–40+ operational requests with high accuracy
• Support 5–10 insurance-related cases (applications, follow-ups, tracking)
• Maintain turnaround times aligned with team expectations
• Draft or contribute to at least 2–3 SOP documents
• Maintain strong internal responsiveness and communication

90 Days

• Fully integrated across both investment and insurance operations
• Act as a reliable “go-to” for a wide range of operational needs
• Contribute to process improvements and team efficiency
• Take on project-based work as capacity allows

Metrics

• Handle 40–60+ operational requests independently with minimal oversight
• Support ongoing insurance operations pipeline with consistency
• Contribute to 3–5 SOPs or process improvements
• Maintain high accuracy and timeliness across all work
• Be viewed internally as a dependable, team-first contributor