About the Role
Our client, a leader in healthcare innovation, is looking for personable, confident communicators to join their team as Member Service Representatives. This isn’t your typical call center role — it’s a fast-paced, purpose-driven position where your voice and energy make a real difference.
In this role, you'll engage health plan members over the phone to schedule important in-home health screenings. You’ll be the first step in helping someone take control of their health — and your ability to lead conversations, keep things positive, and secure appointment times is key to your success.
What You’ll Do
- Make outbound calls to health plan members with energy and professionalism, guiding them to book in-home health screenings
- Explain the service with clarity and warmth, addressing questions and building trust
- Confirm and update member information in our system with accuracy
- Log all call activity and member interactions in line with privacy and compliance standards
- Collaborate with teammates and supervisors to stay on target and support each other
- Work onsite at the client’s office in South Orange County
- Handle personal health information with care, confidentiality, and professionalism
What We’re Looking For
- High school diploma or equivalent (college coursework a plus)
- Strong phone presence — you’re confident, clear, and comfortable taking the lead in conversations
- Prior experience in customer service or a contact center environment
- Friendly, positive attitude with the ability to stay focused and energized throughout the day
- Organized and detail-oriented when it comes to data entry and follow-up
- Comfortable using Microsoft Office, CRM tools, and scheduling platforms
- Multilingual skills are a plus
Why You’ll Love This Role
- You get to use your voice to help people and make a real impact
- You’ll work in a supportive, upbeat environment where energy and positivity matter
- Competitive pay, full training, and opportunities to grow with a mission-driven organization
- Be part of an in-person team culture, onsite in beautiful South Orange County