ABOUT THE COMPANY

Our company is not your typical recruiting firm. We were built on the idea that great sales teams aren’t just made of good resumes, they’re made of good people who are sharp, driven, and share core values. We partner with growth-minded businesses to put the right people in the right seats, without the bloated fees or fluff.

Our Core Values:

• Go-Givers: We prioritize generosity and value creation.
• Growth Mindset: Continuous development where learning through adversity is celebrated.
• Quality Over Quantity: Delivering unparalleled results by focusing on impact over volume.
• Do the Right Thing: Integrity and honesty guide all our actions.

JOB SUMMARY

The Client Services Manager is a pivotal role responsible for fostering and strengthening client relationships. Serving as a strategic advisor to founders and hiring leaders, you will act as the bridge between client expectations and recruiting execution. This is a high-visibility role for an "over-communicative," proactive partner who can handle profile recalibrations while strategically identifying opportunities to expand our services.

ESSENTIAL JOB FUNCTIONS

• Client Relationship Management: Serve as the primary point of contact, maintaining a deep understanding of client business, culture, and hiring needs.
• Strategic Advisory: Lead regular client meetings and kickoff calls to gather an in-depth understanding of open positions and provide insights to improve hiring outcomes.
• Account Growth & Upselling: Identify and develop proposals for additional services and expanded search scopes.
• Recruiting Oversight: Collaborate with recruiting teams to ensure candidate alignment and monitor search progress proactively.
• Profile Recalibration: Partner with clients to develop detailed job descriptions and recalibrate profiles based on market trends.
• Metrics & Reporting: Track and report on account performance (time-to-fill, candidate satisfaction) to optimize service delivery.

REQUIREMENTS

• Location: Strictly limited to Maryland (MD) to facilitate in-person collaboration and state registration requirements.
• Experience: Minimum 1 year of experience in a recruiter-facing or client-facing role; Agency Recruitment background is strongly preferred due to the fast-paced nature of the work.
• Company Scale: Proven experience working with small to medium-sized businesses (SMBs).

COMPENSATION & FINANCIALS

• Base Salary: $70,000 – $75,000 per year.
• Bonus: $20,000 – $25,000 (Based on client retention, performance, and upselling).
• On-Target Earnings (OTE): $95,000 – $105,000 (High potential for growth as the firm expands).
• Stipends:
• Phone: $50/month stipend for personal phone use or a company-provided cell phone.
• Health: $200/month stipend toward health insurance.

BENEFITS & WORKING CONDITIONS

• Time Off: 3 weeks (15 business days) of PTO, 7 holidays, plus your birthday off.
• Environment: 100% remote (daily operations).
• Equipment: Laptop and monitor provided by the company.
• Travel Requirements: * Local: ~1x/month for client visits or events in the D.C. Metro area.
• Non-Local: ~2x/year for client visits (travel paid for by the company).
• International: Potential for an annual trip to Bogotá, Colombia for team collaboration.

INTERVIEW PROCESS

1. Phase 1: Interview with Lead Recruiter and assessment.
2. Phase 2: Initial interview with the Senior Recruiting Manager.
3. Phase 3: Strategic interview with the Founder & President.