ABOUT THE COMPANY
The company is a fast-growing U.S.-based payment processing ISO specializing in transparent, education-driven merchant services for mid-market and enterprise clients. Unlike traditional processors that focus on small retail customers, we stand out by providing high-touch consultative support, deep technical integration capabilities, and exceptional customer service for complex, multi-location organizations. The company processes over $1B annually, operates with strong year-over-year growth (20 40%), and runs on EOS methodology, emphasizing transparency, accountability, and collaboration. The company is headquartered in Chantilly, VA, with a close-knit team of ~25 full-time employees and ~28 contractors. The environment is fast-paced, evolving, and ideal for individuals who thrive in constant change and want to grow into higher-level roles as the company scales.
CORE VALUES
• Fun & Positive Attitude: Maintains optimism, fosters inclusion, lifts team morale, and handles change with a positive outlook.
• Team Player: Collaborates consistently, communicates openly, supports peers, and delivers on commitments.
• Owner Mentality: Takes accountability, solves problems proactively, manages time effectively, and makes decisions with long-term impact in mind.
• Integrity: Acts with honesty and transparency, keeps commitments, admits mistakes, and protects confidentiality.
• Eager to Learn: Seeks coaching, embraces feedback, learns new tools and methods, and remains curious.
• Loyal: Supports company goals, overcomes setbacks, and builds long-term, trust-based relationships.
• Smart: Thinks critically, innovates, anticipates challenges, and acts strategically.
JOB DESCRIPTION
The Inside Sales Manager leads our growing inside sales organization and reports directly to the Sr. VP of Enterprise Sales. This leader will manage an existing team of 4 inside sales reps and will be responsible for hiring and developing 4–6 additional team members.
This role oversees the full inside sales motion—including outbound outreach, inbound call support, pipeline management, up-sell opportunities, and appointment-setting for the Enterprise Sales team. Leads are mostly generated from the marketing team and software partners, but this manager must also know how to build or enrich lists using data tools (ZoomInfo or similar).
Although 80% of the role is leadership, this position requires someone comfortable jumping into calls, modeling scripts, troubleshooting objections, and “walking the talk” to strengthen the team through hands-on coaching.
The manager will audit, rebuild, and improve existing scripts, SOPs, performance metrics, and sales processes, ensuring the organization is efficient, accountable, and aligned with best practices.
ESSENTIAL JOB FUNCTIONS
• Develop and execute the inside sales strategy aligned with company revenue goals.
• Manage, mentor, develop, and hold accountable the inside sales team.
• Oversee hiring, performance reviews, training, and coaching.
• Review and optimize scripts, talk tracks, and objection frameworks.
• Manage the outbound motion, pipeline creation, and lead follow-up cadence.
• Support inbound calls and customer satisfaction touchpoints.
• Ensure consistent CRM hygiene, reporting accuracy, and pipeline visibility.
• Analyze data to identify trends, performance gaps, and improvement opportunities.
• Collaborate closely with marketing and the enterprise sales team to coordinate campaigns.
• Maintain relationships with software and bank partners.
• Participate in calls to model best practices and understand challenges firsthand.
• Audit SOPs and processes; propose and implement improvements.
• Contribute to a culture of accountability, growth, and continuous improvement.
REQUIREMENTS
Must-Haves
• 3+ years of experience leading sales or call-center teams.
• 5+ years of B2B sales experience.
• Strong communication skills and leadership presence.
• Experience with consultative sales (discover needs, education, present solutions).
• Hunter mentality, with the ability to coach persistence and resilience.
• Experience building scripts or playbooks for outbound sales.
• Strong CRM skills; ability to build or optimize workflows and processes.
• Excellent analytical, reporting, and data-driven decision-making skills.
• Comfort working in fast-changing, high-growth environments.
• Growth mindset and desire to “build” rather than maintain the status quo.
Nice-to-Haves
• Merchant services or credit card processing experience.
• Experience with POS, payment gateways, or PCI compliance.
• Background in software integrations or partner channels (big plus).
• Familiarity with HubSpot or IRIS.
• Bachelor’s degree (preferred, not required).
SALARY RANGE
• Base Salary: $75,000–$85,000
• Bonus: Additional $50,000–$85,000, based heavily on team performance
• A quarterly bonus structure may be considered for exceptional hires
• Large long-term upside: opportunity to build residual book of business
• Flexibility for W2 or 1099 depending on candidate preference
WORKING CONDITIONS
• Location: On-site in Chantilly, VA (required)
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM
• Remote Work: Occasional flexibility after ~6 months based on performance
• Pace: Fast-paced, high-growth, constantly evolving industry
• Environment: High-accountability, collaborative, transparent, small, tightly aligned team
• Manager Expectations: Hands-on leadership and coaching, including making calls
BENEFITS
• Paid Time Off (PTO)
• 6 Paid Holidays
• 401(k) with annual contribution at company discretion
• Flexibility between W2 and 1099
• Opportunity to build a long-term residual book ("annuity" income)
• $400 monthly wellness/health reimbursement (gym, health plans, etc.)