Manager of Talent Partners (Client Growth & Retention)

Location: Remote (LATAM Only)

About the Company

Our client is a rapidly growing company that connects high-quality remote professionals from Latin America with small and mid-sized businesses in North America.

Operating within the staffing and business services space, they help companies scale efficiently by providing full-time remote talent across functions such as operations, sales, finance, and administrative support.

With a strong focus on client success and long-term partnerships, the company is building a high-performance team to support continued growth and deliver consistent value at scale.

The Role

The Manager of Talent Partners is a leadership role responsible for overseeing a team that manages and grows relationships with existing clients.

This role blends Sales Leadership, Customer Success, and Operational Excellence, ensuring the team delivers a high-quality client experience while driving retention, expansion revenue, and referrals.

You will coach your team to act as strategic advisors, helping clients identify growth opportunities while proactively addressing risks that could impact retention.

Key Responsibilities

Team Leadership & Development

• Manage, coach, and develop a team of Talent Partners (Account Managers)
• Provide ongoing feedback, performance management, and career development
• Run regular 1:1s, pipeline reviews, and client health discussions
• Ensure consistent activity levels and high-quality client engagement

Account Growth & Expansion

• Drive expansion revenue across existing client accounts
• Coach the team on consultative selling and identifying growth opportunities
• Review and manage expansion pipeline and deal progression
• Ensure consistent execution from discovery to placement

Client Retention & Risk Management

• Monitor client health and proactively reduce churn risk
• Support the team in handling escalations and complex client situations
• Coach on difficult conversations and expectation management
• Strengthen long-term client relationships

Referral Generation

• Build a culture of referral-driven growth within the team
• Coach on how to identify and ask for referrals effectively
• Track referral pipeline and performance

Performance Management & Reporting

• Own team KPIs and performance outcomes
• Track metrics such as retention, expansion revenue, referrals, and client engagement
• Run weekly and monthly performance reviews
• Drive accountability and consistent execution across the team

Cross-Functional Collaboration

• Partner with internal teams (sales, recruiting, operations) to ensure smooth client experience
• Align on client needs, talent performance, and growth opportunities
• Improve processes that impact client success and scalability

Key Performance Indicators (KPIs)

• Client Retention Rate / Churn Reduction
• Expansion Revenue (account growth)
• Revenue per Client
• Referral Generation
• Client Satisfaction (CSAT/NPS)
• Team Performance & Activity Metrics

Requirements

• 5+ years of experience in Account Management, Customer Success, or B2B Sales
• 2+ years of experience leading or managing teams
• Proven track record of growing revenue from existing accounts
• Experience working with U.S.-based clients (required)
• Strong coaching, leadership, and performance management skills
• Ability to manage pipelines, KPIs, and team performance using CRM tools
• Experience with CRM systems (HubSpot, Salesforce, or similar)
• High level of English proficiency (written and spoken)

Nice to Have

• Experience in staffing, BPO, SaaS, or service-based environments
• Experience working with remote or distributed teams
• Experience scaling teams or building processes

Compensation

• Base Salary: ~$2,500–$2,800/month (~$30,000–$33,600 annually)
• On-Target Earnings (OTE): Up to ~$5,000/month (~$60,000 annually)

Working Conditions

• Fully remote (LATAM only)
• Schedule: 10:00 AM – 7:00 PM EST
• Candidates must provide their own equipment

What Success Looks Like

First 6 Months

• Successfully onboarded and managing the team
• Improved consistency in client engagement and activity
• Established clear structure around pipeline and performance tracking

By 12 Months

• Reduced churn and improved client retention
• Increased revenue per client through expansion
• Built a high-performing, scalable team
• Strong visibility into pipeline and forecasting

Why Join

• Opportunity to lead and scale a high-impact team
• Direct influence on revenue growth and client success
• High-growth environment with strong momentum
• Exposure to international clients and business environments
• High-ownership role with room to build and improve processes



Interview Process

1. Initial interview with leadership
2. Role-specific assessment (if applicable)
3. Final interview