Location: Winchester, VA | Onsite
Schedule: Monday–Friday, 8:00 AM – 4:00 PM
About The Company
The company has consistently been rated as one of Northern Virginia's top roofers by Washington's local consumer magazine. Over 60% of our business is generated through referrals or repeat business. They has provided Northern Virginia residents quality roofing services since the company was established in 1964. Family-owned and operated, the mission of our business is to provide outstanding customer service and focus on client satisfaction. We maintain long-term relationships with our prior customers; we have put on second- and third-generation roofs for second- and third-generation families.
The company continually updates the certifications of its installers to ensure that your roof is installed according to the manufacturer's warranty requirements. Our estimators take before and after digital photos of your roofing project so that you can see and understand what the problem was and how it was resolved. They understand that the environment plays a vital role in the quality of life. We are focused on providing services that meet the future needs for home energy efficiency while lowering home maintenance concerns. They are dedicated to helping Northern Virginia homeowners maintain the look and value of their homes by offering professional roofing installation and repair services.
Core Values
- Integrity: Do the right thing when nobody is watching
- Accountability: show up and take responsibility for every task we do
- Communicate: Listen and Clarify, speak our truth, respond Quickly
- Relentless Improvement: Always seeking to improve our Skills and Execution
- Excellence: Always do our best to deliver a WOW Experience to customers, teammates, and community
About the Role
The Sales Coordinator is a key member of the call center and sales support team, serving as the customer’s first point of contact and ensuring a smooth, professional, and efficient experience from the initial inquiry through the scheduling of appointments. This role plays a critical part in the company’s operational flow, directly influencing booking rates, customer satisfaction, and overall sales efficiency.
The ideal candidate is detail-oriented, organized, energetic, and highly coachable, someone who thrives in a fast-paced environment, communicates with clarity and empathy, and consistently delivers a top-tier customer experience.
This position is On-Site in Winchester, VA, Monday to Friday, from 8:00 AM to 4:00 PM.
Essential Job Functions
Inbound Calls & Customer Communication:
- Answer inbound inquiries, including calls, texts, emails, and online submissions.
- Qualify leads using company-approved scripts and guidelines.
- Provide warm, professional communication aligned with company values.
- Maintain high customer satisfaction and ensure positive first impressions.
Outbound Calls:
- Outbound Calls. (Replaces: follow-up on unscheduled or canceled appointments, per client request.)
Scheduling & Calendar Management:
- Schedule and confirm estimateestimated appointments.
- Maintain a full appointment calendar, ensuring weekly capacity goals are met.
- Reschedule canceled or missed estimate appointments promptly.
- Identify scheduling gaps or inefficiencies and recommend improvements.
CRM & Administrative Support:
- Input, update, and maintain accurate customer information in the CRM.
- Track lead sources, appointment outcomes, and booking metrics.
- Generate and submit daily/weekly sales reports as needed.
- Upload relevant notes and documentation to support the sales process.
Sales Team Support:
- Collaborate with the sales team to maximize demo rates (target: 90%).
- Provide timely communication to ensure smooth handoffs and efficient workflows.
- Support continuous improvement of SOPs and internal processes.
- Maintain positive working relationships with all staff.
Requirements
- Clear, confident, and professional communicator.
- Strong grammar, clarity, and customer-facing communication skills.
- High empathy and emotional intelligence.
- Detail-oriented with a strong sense of urgency.
- Highly focused and able to manage repetitive tasks with consistency.
- Ambitious, self-motivated, and driven to perform without micromanagement.
- Coachable with strong willingness to learn and grow.
- Reliable, punctual, and committed.
- High energy and a positive attitude.
- Honest, hungry, and humble. (Client emphasis)
- Previous call center or high-volume phone experience required.
- Comfortable making 100+ dials per day.
- Comfortable handling difficult conversations and resolving customer issues.
Compensation Package
- Hourly rate: $18 – $20/hr.
- Potential performance-based bonuses (e.g., $5 per demo).
- Opportunities for growth as the company expands.
Working Conditions
- Fully onsite role located in Winchester, VA.
- Work schedule: 8:00 AM – 4:00 PM, Monday–Friday.
- Fast-paced call center + sales support environment.
- High customer interaction.
- Standard office environment with consistent phone, CRM, and computer use.
Benefits
- Medical, dental, vision
- 401(k)
- Paid holidays and PTO
- Competitive hourly pay with bonus potential
- Full-time, weekday schedule
- Comprehensive paid training
- Opportunities for growth within a stable, long-standing company
- A role where your work directly impacts the customer experience
- Family-like culture with regular team events and celebrations