ABOUT THE COMPANY

This is a fast-growing, fully remote organization that provides talent solutions to U.S.-based companies. The organization is known for its exceptional culture: kind, collaborative, low-ego, and highly supportive. Teams work with a strong sense of psychological safety, openly share knowledge, and prioritize doing great work together.

The company is deeply committed to continuous learning and upskilling, investing consistently in training, experimentation, automation, and AI-driven initiatives. It operates in a high-growth, high-change environment where innovation is encouraged and supported at both leadership and budget levels.

COMPANY INFORMATION

Work Model: 100% Remote

Location: Latin America only (South & Central America)

Working Hours: 9:00 AM – 6:00 PM EST

Employment Type: Full-time Contractor

Team Structure: Global, distributed workforce

Reports To: Sr. Technology Director

Direct Reports: IT Support & Training Officer, CRM Administrator, Ops Technical Lead

CORE VALUES

• Collaboration & Kindness: Teams support each other, share knowledge openly, and operate without internal politics.
• Trust & Ownership: Leaders are trusted to own outcomes without micromanagement.
• Adaptability & Innovation: Comfort with change, experimentation, and continuous improvement.
• Growth Mindset: Ongoing learning, upskilling, and professional development are actively encouraged.

JOB DESCRIPTION

The IT Manager will own day-to-day IT leadership and operations, enabling senior technology leadership to focus on higher-impact strategic initiatives. This role is responsible for leading a newly structured IT team, managing vendors and systems, and ensuring reliability, security, and scalability across a global, remote organization.

The role requires a balance of people leadership, operational ownership, and hands-on technical involvement when necessary.

Approximate focus:

• 65–75% leadership, coordination, and oversight
• 25–35% hands-on technical review (logic, workflows, escalations)

ESSENTIAL JOB FUNCTIONS

IT Operations & Leadership

• Own daily IT operations across a global, remote workforce
• Lead, mentor, and develop the IT team through regular 1:1s, feedback, and performance reviews
• Establish, track, and report IT KPIs (system uptime, SLAs, incident response, automation ROI)
• Lead IT operations in a fast-paced, scaling environment

Infrastructure, Systems & Security

• Administer and optimize Microsoft 365 environment (Entra ID/Azure AD, Exchange, SharePoint, endpoint management)
• Maintain cybersecurity hygiene and manage the primary cybersecurity vendor
• Ensure data protection, access control, and lifecycle management

Vendor & Contract Management

• Own and manage key vendor and MSP relationships
• Oversee contracts, SLAs, renewals, and vendor performance

CRM & Systems Ownership

• Administer and own CRM platforms (HubSpot, Salesforce, Zoho Recruit)
• Drive system integrations, automation, documentation, and system scalability

Collaboration & Continuous Improvement

• Partner with senior leadership on AI and automation initiatives
• Support IT policy writing, lifecycle planning, and budget planning
• Lead technical readiness for new tools introduced across departments

REQUIREMENTS

Must-Haves

• 5+ years of experience in IT operations or systems management
• 2+ years of people leadership experience (flexible for strong trajectory candidates)
• Strong Microsoft 365 administration experience (Entra ID/Azure AD, Exchange, SharePoint, endpoint security)
• Cloud/SaaS-focused background (no traditional on-prem networking focus)
• CRM administration experience (beyond end-user level)
• Proven vendor and MSP management experience
• Strong English fluency (clarity and vocabulary required)
• Comfortable reviewing code and logic (PowerShell, Python, or similar)
• Trust-first, non-micromanaging leadership style
• Comfortable leading through change and pushing back when needed

Nice-to-Haves

• ITIL or Microsoft certifications
• Familiarity with data privacy and compliance frameworks
• Knowledge of data analytics

Not a Fit

• Pure cybersecurity or traditional networking-focused profiles
• Candidates from large enterprises without hands-on or startup adaptability
• Poor English communication
• Leaders who struggle with pace, ambiguity, or change

EDUCATION

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications are a plus.

COMPENSATION PACKAGE

Salary: $3,500 USD per month

Contractor role

Paid monthly via Payoneer

 WORKING CONDITIONS

• Fully remote role
• Full-time schedule aligned to EST hours
• No travel required

BENEFITS

• 18 days paid time off (holidays, sick leave, personal time)
• 6 US Bank Holidays per year
• Reduced staffing during the Christmas period
• $50/month healthcare contribution after 3 months
• Annual bonus based on company performance

INTERVIEW PROCESS

1. Interview with Sr. Technology Director
2. Panel interview with Senior Team, CRM Administrator, and Ops Technical Lead
3. Final 15-minute interview with the CEO focused on cultural alignment
4. Reference check
5. Offer