ABOUT THE COMPANY
The company is a strategic advisory and negotiation training company founded by a former FBI hostage negotiator. The organization helps individuals and companies dramatically improve their negotiation capabilities through corporate training programs, coaching, workshops, and live events built around the company's negotiation methodology.
The company works with professionals, executives, and organizations that rely on negotiation as a critical skill in their business. We are entering a growth phase focused on strengthening operational systems, expanding sales infrastructure, and scaling the business toward a $10M milestone while preserving the integrity of its methodology.
With a lean team of approximately 14 employees and 10 contractors, the organization operates in an entrepreneurial environment where collaboration, adaptability, and accountability are essential.
CORE VALUES
Do the Right Thing
• Accountability and ownership
• Candor and honesty
• Reliability and moral integrity
Pursuit of Excellence
• Continuous improvement
• Action-oriented learning from mistakes
• Commitment to evolving and improving performance
Team First
• Collaborative mindset
• Genuine desire to help teammates and clients succeed
Follow Instructions Until You Find a Better Way
• Problem-solving mentality
• Adaptability and innovation
• “Figure it out” attitude
Abundant Mindset
• Gratitude and appreciation for opportunities
• Positive outlook toward growth and improvement
Sense of Humor
• Collaborative and supportive environment
• Enjoy working together while pursuing excellence
JOB DESCRIPTION
The General Manager/Integrator will serve as the operational leader responsible for running the day-to-day business while partnering closely with the CEO and leadership team. This role exists to build scalable systems, strengthen operational discipline, and support the company’s growth while allowing the CEO to focus on strategic initiatives and thought.
leadership.
The Integrator will work across departments to implement operational processes, develop analytics-driven decision-making, and build the infrastructure needed to support sustainable business growth. This leader will collaborate closely with the Director of Operations, Head of Instruction and Coaching, and Director of Marketing to align teams and ensure the organization operates efficiently.
ESSENTIAL JOB FUNCTIONS
Operational Leadership
• Oversee day-to-day business operations across departments
• Build operational systems, dashboards, and performance scorecards
• Establish scalable processes that improve efficiency and accountability
Strategic Growth
• Identify operational improvements and new business opportunities
• Support the expansion of services and partnerships
• Translate company analytics into actionable operational strategies
Sales Infrastructure
• Build structure and accountability within the sales team
• Implement improved inbound lead response systems
• Develop scalable sales processes and systems
Financial Oversight
• Analyze financial performance, including P&L, budgets, ROI, and cash flow
• Conduct cost analysis and identify operational trends
• Support financial planning and operational forecasting
Team Leadership & Development
• Lead and mentor cross-functional team leaders
• Support leadership development across marketing, operations, and sales
• Foster a collaborative and accountable team environment
Operational Scalability
• Identify opportunities to delegate and systematize operational tasks
• Build operational structures that support long-term company growth
• Implement processes that allow leadership to focus on strategy
REQUIREMENTS
Must-Have Qualifications
• 5+ years of experience in business management, operations leadership, or general management
• Strong financial acumen, including experience with P&L oversight, budgeting, ROI analysis, and cash flow
• Working familiarity with tax documentation and financial reporting. This role does not require CPA-level expertise but must be comfortable reviewing tax-related documents and coordinating with external accountants.
• Familiarity with the Scaling Up methodology (Verne Harnish) is strongly preferred. Candidates should be open to learning and applying this framework; if not already familiar, you will be expected to review and understand its core concepts early in the process.
• Proven experience building operational systems and scalable processes
• Experience leading and developing teams
• Strong analytical and problem-solving mindset
• Experience managing internal teams and external stakeholders
• Project management and operational systems experience
• Experience building or scaling sales teams
Preferred Qualifications
• Familiarity with EOS (Entrepreneurial Operating System)
• Experience in coaching, training, advisory, or consulting environments
• Negotiation or contract management experience
• Experience working in entrepreneurial or small-business environments
• Some college coursework or higher education preferred but not required.
SALARY RANGE
• Base Salary: $120,000–$175,000
• A performance-based bonus aligned with company outcomes may be offered depending on candidate preference and performance structure.
WORKING CONDITIONS
• Fully remote position
• Preference for candidates located in the Midwest or East Coast
• Work schedule aligned primarily with Eastern Time
• Travel expectations: 5–10%
• This role requires a high level of collaboration across teams and regular communication with leadership.
BENEFITS
Healthcare Coverage
• 100% company-paid premiums for:
o Medical insurance
o Dental insurance
o Vision insurance
Medical Reimbursement Program
• Reimbursement for qualifying out-of-pocket medical expenses
• Coverage for employees and eligible family members
Paid Time Off
• 80 hours of PTO annually
• PTO rolls over each year
• Maximum accumulation of 240 hours
INTERVIEW PROCESS
• Talent Harbor screening interview
• Panel interview with leadership team (Director of Operations, Head of Instruction, and Director of Marketing)
• Final interview with Chris Voss (Zoom or potentially in-person in Las Vegas)