JOB DESCRIPTION
The Sales Coordinator is a key member of the call center and sales support team, serving as the customer’s first point of contact and ensuring a smooth, professional, and efficient experience from the initial inquiry through the scheduling of appointments. This role plays a critical part in the company’s operational flow, directly influencing booking rates, customer satisfaction, and overall sales efficiency.
The ideal candidate is detail-oriented, organized, energetic, and highly coachable, someone who thrives in a fast-paced environment, communicates with clarity and empathy, and consistently delivers a top-tier customer experience.
This position is On-Site in Winchester, VA, Monday to Friday, from 8:00 AM to 4:00 PM.
ESSENTIAL JOB FUNCTIONS
Inbound Calls & Customer Communication
● Answer inbound inquiries, including calls, texts, emails, and online submissions.
● Qualify leads using company-approved scripts and guidelines.
● Provide warm, professional communication aligned with company values.
● Maintain high customer satisfaction and ensure positive first impressions.
Outbound Calls
● Outbound Calls. (Replaces: follow-up on unscheduled or canceled appointments, per client request.)
Scheduling & Calendar Management
● Schedule and confirm estimated appointments.
● Maintain a full appointment calendar, ensuring weekly capacity goals are met.
● Reschedule canceled or missed estimate appointments promptly.
● Identify scheduling gaps or inefficiencies and recommend improvements.
CRM & Administrative Support
● Input, update, and maintain accurate customer information in the CRM.
● Track lead sources, appointment outcomes, and booking metrics.
● Generate and submit daily/weekly sales reports as needed.
● Upload relevant notes and documentation to support the sales process.
Sales Team Support
● Collaborate with the sales team to maximize demo rates (target: 90%).
● Provide timely communication to ensure smooth handoffs and efficient workflows.
● Support continuous improvement of SOPs and internal processes.
● Maintain positive working relationships with all staff.
REQUIREMENTS
● Clear, confident, and professional communicator.
● Strong grammar, clarity, and customer-facing communication skills.
● High empathy and emotional intelligence.
● Detail-oriented with a strong sense of urgency.
● Highly focused and able to manage repetitive tasks with consistency.
● Ambitious, self-motivated, and driven to perform without micromanagement.
● Coachable with a strong willingness to learn and grow.
● Reliable, punctual, and committed.
● High energy and a positive attitude.
● Honest, hungry, and humble. (Client emphasis)
● Previous call center or high-volume phone experience required.
● Comfortable making 100+ dials per day.
● Comfortable handling difficult conversations and resolving customer issues.
COMPENSATION PACKAGE
● Hourly rate: $18 – $20/hr.
● Potential performance-based bonuses (e.g., $5 per demo).
● Opportunities for growth as the company expands.
WORKING CONDITIONS
● Fully onsite role located in Winchester, VA.
● Work schedule: 8:00 AM – 4:00 PM, Monday–Friday.
● Fast-paced call center + sales support environment.
● High customer interaction.
● Standard office environment with consistent phone, CRM, and computer use.
BENEFITS
● Medical, dental, vision
● 401(k)
● Paid holidays and PTO
● Competitive hourly pay with bonus potential
● Full-time, weekday schedule
● Comprehensive paid training
● Opportunities for growth within a stable, long-standing company
● A role where your work directly impacts the customer experience
● Family-like culture with regular team events and celebrations