ABOUT THE COMPANY 

We are a growing home services company built through the strategic acquisition and consolidation of three established HVAC businesses, including the 50-year-old legacy provider. With a new headquarters in Annapolis, the company is poised for rapid growth, aiming to become a full-service solution for homeowners and property managers by expanding into pest control, plumbing, electrical, and handyman services. We operate on the EOS (Entrepreneurial Operating System) and are committed to building a culture that emphasizes accountability, excellence, and team unity. The organization is currently navigating an exciting transformation and is seeking leaders to help lay the foundation for sustainable scale. 

CORE VALUES

• Organization: Structured, proactive, and methodical operations are the backbone of great service. 
• Pursuit of Excellence: Continuous improvement, precision, and high standards in every task. 
• Accountability: Own the results. Follow through, follow up, and take initiative. 
• Humble Confidence: Competence without ego, leadership with integrity. 

JOB DESCRIPTION 

We are hiring a dynamic, experienced Operations Manager to oversee the daily operations of its residential HVAC division. The role is central to the success of the business and will directly impact operational efficiency, employee satisfaction, and customer experience. This is a hands-on, on-site leadership role that will serve as a partner to the Service Manager and play a pivotal part in building a stable foundation for future expansion across other home services verticals. This position is ideal for an experienced Service Titan power user with HVAC or home services experience, who is ready to take the next step into a high-impact leadership position, with a clear path to a General Manager role in the near future. 

ESSENTIAL JOB FUNCTIONS

• Oversee daily business operations and customer service functions 

• Leverage ServiceTitan extensively for dispatching, invoicing, reporting, follow-ups, and team coordination 

• Monitor open work orders, estimates, and unresolved items through follow-up reporting 

• Ensure timely reconciliation of payments and job closures, address billing discrepancies 

• Supervise and coach the in-house administrative team (CSR, dispatcher, etc.) 

• Collaborate with the Service Manager to coordinate field service operations 

• Participate in weekly cash flow and reporting meetings 

• Manage price book updates, service agreement rollouts, and marketing support 

• Support hiring, training, and staff development; help shape a positive and high-performing company culture 

• Represent the company in meetings or networking events as needed 

• Work closely with leadership on forecasting, vendor selection, and general business planning 

REQUIREMENTS 

• 5+ years of hands-on experience using ServiceTitan (strongly preferred) 

• Experience in HVAC industry or similar residential home services (strongly preferred) 

• Proven operational management experience in a fast-paced, service-oriented business 

• Highly organized with strong follow-up and accountability mindset 

• Excellent verbal communication, problem-solving, and leadership skills 

• Familiarity with EOS (Entrepreneurial Operating System) is a plus 

• Strong cultural fit: humble, hardworking, ethical, and collaborative 

SALARY RANGE 

-Base Salary: $85,000 – $100,000 depending on experience and performance 

-Performance Bonus: 2.5% of annual company profit (estimated $5,000–$10,000 in year one) 

-Total OTE: Up to $110,000 in the first year with strong growth potential over time 

WORKING CONDITIONS 

• Comfortable with flexible, early-start working hours (typically 7:30 AM–4:00 PM) 

• Willingness to work onsite full-time in Annapolis, MD 

BENEFITS 

• 10 days Paid Time Off (PTO) 

• Health Insurance 

• 401(k) with company match 

• Career growth opportunities with potential promotion to General Manager 

• Opportunity to be part of a scaling company with vision 

• Hands-on mentorship and real impact from day one 

INTERVIEW PROCESS 

• First Interview: 1:1 with the company owner (in-person preferred, video optional) 

• Second Interview: Meet & greet with the Service Manager 

• Final Review: Reference checks and background verification