Talent Partner (Client Growth & Success)

Location: Remote (LATAM Only)

About the Company

Our client is a rapidly growing company that connects high-quality remote professionals from Latin America with small and mid-sized businesses in North America.

They operate within the staffing and business services space, helping companies scale efficiently by providing full-time remote talent across functions such as operations, sales, finance, and administrative support.

With a strong focus on long-term partnerships and client success, the company is building a scalable, high-performance model centered around delivering consistent value to both clients and talent.

The Role

The Talent Partner is a client-facing role responsible for managing and growing relationships with a portfolio of U.S.-based clients after their initial hire.

This role sits at the intersection of Account Management, Customer Success, and Consultative Sales, acting as the main point of contact between clients and their remote team members.

Success in this role is defined by the ability to retain clients, grow accounts, and deliver a high-quality client experience at scale.

Key Responsibilities

Client Relationship Management

• Manage a portfolio of SMB clients and build long-term relationships
• Conduct regular check-ins and strategic conversations
• Ensure clients are receiving consistent value from their remote talent
• Proactively identify risks and resolve issues before escalation

Account Growth (Expansion Sales)

• Identify opportunities to expand existing client accounts
• Ask consultative questions to uncover business needs
• Recommend additional talent solutions aligned with client goals
• Manage expansion opportunities from consultation through execution

Referral Generation

• Generate new business opportunities through client referrals
• Promote referral initiatives and follow up consistently
• Track referral activity and outcomes

Client Retention & Issue Resolution

• Own client satisfaction and long-term retention
• Address concerns proactively and manage escalations when needed
• Partner with internal teams to resolve performance-related challenges

Proactive Client Engagement

• Conduct 15–20 meaningful client conversations per week
• Maintain consistent follow-ups and engagement across accounts
• Identify opportunities for growth, optimization, or support

CRM & Pipeline Management

• Track all client interactions in a CRM system (e.g., HubSpot, Salesforce)
• Manage expansion pipeline and account status
• Maintain accurate notes, next steps, and follow-ups

Key Performance Indicators (KPIs)

• Client Retention Rate
• Expansion Revenue
• Revenue per Client / Account Growth
• Referral Generation
• Client Satisfaction (CSAT/NPS)

Requirements

• 2–5 years of experience in Account Management, Customer Success, or B2B Sales
• Experience working with U.S.-based clients (required)
• Proven ability to manage multiple accounts simultaneously
• Strong relationship-building and communication skills
• Experience identifying and driving growth within existing accounts
• Strong problem-solving and conflict resolution skills
• Experience using CRM systems (HubSpot, Salesforce, or similar)
• High level of English proficiency (written and verbal)

Nice to Have

• Experience in staffing, BPO, SaaS, or service-based environments
• Experience working with remote or distributed teams
• Exposure to SMB clients

Compensation

• Base Salary: ~$2,250/month (~$27,000 annually)
• On-Target Earnings (OTE): ~$4,000/month (~$48,000 annually)

Working Conditions

• Fully remote (LATAM only)
• Schedule: 10:00 AM – 7:00 PM EST
• Candidates must provide their own equipment

What Success Looks Like (First 6 Months)

• Ramp to a full portfolio of ~60–70 client accounts
• Establish a consistent client communication cadence
• Begin contributing to account growth and referral generation

Why Join

• High-growth environment with strong momentum
• Direct impact on client success and revenue growth
• Exposure to international clients and business environments
• Clear opportunities for career development
• High-ownership, performance-driven culture

Interview Process

1. Initial interview with leadership
2. Role-specific assessment
3. Final interview