ABOUT THE COMPANY

A growing multi-unit supermarket retail organization operating several store locations within a defined regional market. The company is focused on operational excellence, category performance optimization, and strategic expansion.

Leadership within the organization reflects a culture of internal growth and development. Many senior leaders began in entry-level roles and advanced over time. With a strategic goal of continued expansion, the company offers meaningful opportunities for advancement and long-term career growth.

COMPANY INFORMATION

• Multiple store locations within a regional market
• Supermarket retail environment
• Multi-unit operational structure
• Growth-focused leadership team
• Strong emphasis on internal promotion and leadership development

CORE VALUES

• Leadership Development: Promoting from within and investing in long-term employee growth.
• Operational Excellence: Driving measurable improvements in sales, shrink, gross profit, and labor.
• Accountability & Ownership: Empowering leaders to own their categories and deliver results.
• Collaboration: Building strong partnerships across departments and stores.
• Resilience & Adaptability: Thriving in a dynamic retail environment.
• Respectful Change Leadership: Driving improvement through coaching and buy-in, not force.
• Core Message: Own the category. Lead at scale. Build something that actually moves the business.

JOB DESCRIPTION

The Dairy & Frozen Supervisor is a multi-unit leadership role responsible for overseeing Dairy and Frozen departments across multiple store locations. This role reports directly to a senior category leader and provides direct oversight to department managers across both categories.

This position was created to address growth-driven oversight gaps and to strengthen centralized category leadership. As the organization has expanded, the need for strategic category ownership, improved reporting visibility, and standardized operational processes has increased.

The Dairy & Frozen Supervisor will take a high-level, analytical view of category performance while maintaining a strong in-store leadership presence. The role balances strategic planning with hands-on coaching, ensuring consistent execution across all locations.

ESSENTIAL JOB FUNCTIONS

Multi-Unit Leadership

• Oversee and support Department Managers across multiple store locations
• Maintain consistent store coverage (typically visiting 1–2 stores per day)
• Standardize category practices across all stores

Financial & Performance Management

Analyze category performance, including:

• Sales
• Shrink
• Gross profit
• Labor
• Develop scalable processes and improve reporting visibility
• Conduct pricing analysis and competitive checks

Merchandising & Category Strategy

Lead merchandising initiatives, including:

• Seasonal planning
• Resets
• Trending and new item introductions
• Support vendor relationships
• Ensure consistent category execution across locations

Leadership & Development

• Provide coaching, training, and performance management
• Lead change initiatives and manage resistance effectively
• Establish development plans for department managers.
• Build trust and accountability within teams

Cross-Functional Collaboration

• Collaborate with HR, Store Managers, Department Managers, and Finance/Reporting teams
• Support new item introductions and vendor partnerships

REQUIREMENTS

Experience

• Ideally 2–5 years of experience in Dairy and/or Frozen departments
• Prior supervisory experience required
• Experience at the department level strongly preferred
• Mandatory experience within a structured supermarket retail environment (multi-unit or high-volume store environment preferred)
• Demonstrated experience analyzing financial metrics within a supermarket environment

Leadership Skills

• Proven coaching and development ability
• Experience managing change and overcoming resistance
• Strong buy-in-driven leadership style
• Ability to balance firmness with approachability

Analytical & Technical Skills

• Comfortable working with financial data (sales, shrink, gross profit, labor)
• Pricing and competitive analysis experience
• Basic Excel proficiency
• Email proficiency
• Ability to learn proprietary internal reporting systems

LOGISTICS & SCHEDULE

• Must own a car
• Ability to travel weekly across the regional market
• Flexible retail schedule required (mornings, weekends, holidays)

NICE-TO-HAVE

• Multi-store retail leadership experience
• Strong merchandising background

PERSONAL TRAITS THAT THRIVE IN THIS ROLE

• Patient
• Resilient
• Adaptable
• Structured
• Collaborative
• Strong rapport-builder

COMPENSATION PACKAGE

• Base salary range: 65K-85K per year according to experience
• Quarterly bonus
• Mileage reimbursement
• Phone reimbursement

WORKING CONDITIONS

• Fully onsite position
• Travel required across multiple store locations
• The typical schedule includes mornings, weekends, and holidays
• Variable retail schedule
• Reliable transportation required

BENEFITS

• Standard benefits package (details provided separately)
• Quarterly bonus opportunity
• Mileage reimbursement
• Phone reimbursement

INTERVIEW PROCESS

1. Resume Review
2. Initial Phone Screen (HR)
3. Onsite Interview with Senior Category Leader
4. Background Check