ABOUT THE COMPANY



A well-established leader in the grocery retail industry with a deep-rooted commitment to community service and operational excellence. For decades, the organization has provided high-quality products and essential services, growing into a multi-store enterprise that values stability, a family-oriented culture, and the professional development of its associates.

COMPANY INFORMATION

Headquarters: Long Island, NY

Location: On-site at a single assigned ShopRite store location (Long Island, NY). Note: Transfers between locations may occur based on business needs. 

Industry: Large-Format Grocery Retail

Market Presence: Multiple locations across the region, serving thousands of customers daily.

Work Environment: Fully on-site retail operations.

Culture: Values-driven, emphasizing high EQ, collaboration, and decisive leadership.

CORE VALUES

• Integrity: Maintaining the highest standards of honesty and transparency in all interactions.
• Service Excellence: Dedicated to supporting both the internal team and the external customer experience.
• Stability & Growth: Providing a secure environment where long-term career paths are encouraged.
• Community Impact: Acting as a pillar of support for the local neighborhoods served.

JOB DESCRIPTION

The Store Manager is an Assistant Manager–level leadership role within the store’s management structure, reporting directly to the Store Manager and operating alongside other Assistant Managers. This individual is responsible for driving excellence across all non-selling departments, ensuring a seamless customer journey by overseeing front-end operations, pricing accuracy, and online fulfillment while serving as a key Manager on Duty (MOD).

ESSENTIAL JOB FUNCTIONS

• Operational Leadership: Oversee Front-End operations, Scanning/Price Accuracy management, and the Bookkeeping/Courtesy Counter.
• Digital Fulfillment: Lead the Online Pickup & Delivery (OPD) department to ensure high standards in online shopping fulfillment.
• Customer Advocacy: Resolve complex customer issues and perform follow-ups on SMG (Customer Satisfaction) surveys to improve store ratings.
• Team Development: Provide coaching and development to direct reports, including the Front-End Manager, Scanning Coordinator, and OPD Lead.
• Manager on Duty (MOD): Open and close the store, taking full responsibility for the entire building and all departments (including Perishables/Non-Perishables) during assigned shifts.
• KPI Monitoring: Track service department performance metrics and adjust staffing schedules to eliminate coverage gaps.

REQUIREMENTS

Must-Haves

• 3–5 years of progressive retail management experience.
• Proven supervisory experience in a large-format or high-volume retail environment.
• Strong proficiency in POS systems and general computer literacy.
• Excellent conflict resolution skills with a "make it right" approach for customers.
• Open Availability: Must be available for 10-hour schedules, including mornings, nights, weekends, and holidays.
• Ability to act decisively as the sole manager in charge when needed.

Nice-to-Haves

• Direct experience with Online Pickup & Delivery (OPD) or online fulfillment.
• Experience in high-volume food retail (e.g., Costco, Stop & Shop).

EDUCATION

• High School Diploma or equivalent required; Bachelor’s degree in Business or related field preferred.

COMPENSATION PACKAGE

• Base Salary: $85,000 – $118,000 
• Quarterly Bonus: Eligible for quarterly bonus (currently structured at $2,000 per quarter; subject to change).
• Medical & Dental: Tiered medical options (Broad or ACO networks) and 100% employer-paid dental for employees and dependents.
• Profit Sharing: 5% discretionary employer contribution with a 6-year vesting schedule.

WORKING CONDITIONS

• 10-hour schedule: Consisting of a 9-hour working shift and a 1-hour break.
• On-site Presence: Fully on-site role in a fast-paced grocery environment.
• Physical Activity: Regular walking of the store floor and interaction with associates and customers

BENEFITS

• Paid Time Off (PTO): 3 weeks vacation, 6 personal days, and 9 sick days annually.
• Holiday Pay: 6 paid holidays (7 during presidential election years).
• Medical Insurance: Access to Broad (National) or ACO (Local) networks with competitive weekly contributions.
• Dental Coverage: 100% employer-paid for employees and their dependents.
• Flexible Spending Accounts (FSA): Health Care ($3,300 cap) and Dependent Care ($5,000 cap).
• Life & Disability Insurance: Standard coverage included.
• Profit Sharing Plan: Tax-deferred 5% contribution not tied to company performance.

INTERVIEW PROCESS

1. Initial Screen: Virtual interview with the Recruiting Team.
2. Leadership Interview: 1:1 interview with the Store Manager.
3. Final On-site Interview: Interview with Regional/Operations Leadership to assess operational and cultural fit.