PA & Office Manager - Fashion

Location - London - full-time office

We are a luxury fashion atelier based in London, renowned for bespoke craftsmanship and exceptional client service. This is a rare opportunity to work closely with a leading figure in luxury fashion and craft, supporting the smooth running of a high-end, client-facing atelier.

Role Overview

You will provide high-level administrative and operational support to the Founder / Creative Director, ensuring the seamless running of their professional schedule, business operations, and day-to-day activities at the London atelier.

Key Responsibilities

• Act as the first point of contact for clients, suppliers, press, and visitors, managing front-of-house experience, telephone calls, emails, and general enquiries.
• Provide comprehensive administrative and organisational support to the Founder, including calendar management, correspondence, and scheduling of meetings.
• Manage multiple email accounts for the business, handling client communications, phone follow-ups, scheduling, and confirming appointments.
• Oversee diary/calendar management across multiple business locations, keeping teams updated on client appointments and key events.
• Manage business finances including raising invoices, processing payments, organizing payroll.
• Manage travel for the Founder and colleagues, including detailed itineraries, visa arrangements, travel packing, and shipment of trunks/luggage.
• Oversee personal VIP orders and requests from the Founder’s private client list.
• Organize and coordinate meetings, events, engagements, and conference calls.
• Maintain and update company databases, including client CRM systems, subscription lists, waiting lists, newsletters, and event lists.
• Oversee delivery arrangements, including exports, customs queries, and ensuring clients are kept informed of any delays.
• Liaise with PR and marketing teams on press and social media requests.
• Support ad hoc projects such as photoshoots, newsletters, shows, and company events.
• Ensure the smooth running of the atelier’s daily operations, maintaining a welcoming and professional client-facing environment.
• Manage facilities and contractors, including building maintenance, repairs, and compliance (fire panels, extinguishers, PAT testing).
• Maintain office and atelier supplies, including marketing materials, branded items, stationery, and garment packaging.

Skills and Experience

• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High level of professionalism, discretion, and gatekeeping skills.
• Effective project management capabilities.
• Ability to interact with clients, the public, and professionals at all levels and maintain strong relationships.
• Strong IT skills, including Microsoft Office and cloud-based systems.
• Ability to multitask and prioritise effectively.
• Appreciation for craftsmanship and luxury service.
• Proactive, self-motivated, and able to anticipate the needs of the business owner.
• Previous experience supporting senior leadership or founders.

This role is fully office based in central London, working 9am-6pm.