Customer Service Assistant - Beauty & Wellbeing

Location: Hybrid – remote and central London, with occasional days in Sevenoaks, Kent

Salary: Up to £30,000

Role Overview

We’re looking for a friendly, organised, and proactive Customer Service Assistant to help deliver an excellent experience to our customers. This is an entry-level role, ideal for someone at the beginning of their career who has some customer service experience, is confident using email and spreadsheets, and genuinely enjoys helping people.

Key Responsibilities

• Respond to customer enquiries promptly and professionally via email and online platforms (including social media and marketplaces).
• Manage product exchanges and refunds, ensuring records are accurate and up to date.
• Use Excel or similar spreadsheet tools to track and update customer cases.
• Process exchanges using internal order management software (full training provided).
• Bonus: Support retail and wholesale order processing when required, particularly to cover team members during leave.



What We’re Looking For

• Strong written communication skills with great attention to detail.
• Basic Excel or spreadsheet skills.
• Organised, reliable, and eager to learn.
• Bonus: Previous experience with order processing, e-commerce platforms, or Shopify.

You will be working with a small team with big ambitions, where every individual makes a real impact. Their benefits are designed to ensure you feel supported, valued, and motivated:

• Holiday: 33 days annual leave including Bank Holidays.
• Health Cash Plan: Access to a health cash-plan after probation, covering everyday healthcare such as dental and optical treatments.
• Flexible Working: Hybrid working options based on role and team needs.
• Development & Training: Regular on-site training and knowledge-sharing sessions.
• Pension: Company pension scheme available after a 3-month probation period.
• Birthday Off: An extra paid day off to celebrate your birthday.
• Pet-Friendly Studio: Bring your well-behaved dog to the office up to once a week.
• Volunteer Days: Two company-wide volunteer days each year supporting a chosen charity.
• Early Finish Fridays: 3pm finish on Fridays, provided weekly responsibilities are complete.
• Hair Styling Session: A professional styling session during your first month.
• Annual Bonus: Performance-based bonus linked to company and individual success.