Operations Support Job Description: (Includes but not limited to): • Proactively update key stakeholders on project progress • Submit weekly updates and tracking sheets • Follow up with store managers and above store leaders to ensure assigned tasks are completed • Ability to hold calls with stakeholders to identify opportunities in the business and provide solutions • Ability to coach and help develop stakeholders • Running multiple reports accurately for the operations teams. Understanding the reports and be able to present the data. • Improve customer and restaurant experience based on customer feedback • Manage customer recovery program and issues related to customer experience and recovery • Ability to manage multiple projects at the same time • Communicate with customers regarding their concerns • Review multiple restaurant schedules and provide feedback Desired Skills • Should have excellent computer and communications skills and exhibit outstanding organization characteristics. • Should be detailed oriented • Problem-solver with demonstrated critical thinking ability to creatively meet goals • Project management prowess with demonstrated critical-path mastery and ability to “get things done” • Ability to execute within established process and framework but able to freestyle if needed • Bias for action and taking the initiative to meet targets • Ability to follow up with multiple stakeholders to ensure tasks are completed • Ability to produce KPI reports, clearly communicate KPI reports and action/improve the KPI results • Inspired and driven by helping organizations and others succeed • Strong communication, writing and interpersonal skills with demonstrated creativity and accountability in the workplace. • Exceptional time-management skills, multi-tasking skills and the ability to work in a fast-paced, ever-changing environment • Should have good stress management • Must have the ability to conform to deadlines • Should be Detailed and Results oriented • Driven, self-motivated and able to take charge of a situation and lead when required • Ability to work with minimal supervision and in a team environment • Analytical and Critical Thinking • Strong Leadership and problem solving skills • Should be a team player • High level of integrity, confidentially, and accountability • Must be able to pass a basic security clearance Education Desired • Post-Secondary Degree in Hospitality or Business Management • Should be proficient in Microsoft Office (word, excel, power point, outlook) • Restaurant industry/Management experience preferred