Seeking an experienced PRINTING, AND PACKAGING (Labels) Customer Service Specialist to join a team in Raleigh Durham NC location! This role goes beyond traditional customer service – it is a key position responsible for overseeing the entire order process, ensuring accuracy, efficiency, and seamless coordination with production. This role requires direct communication with customers, sales representatives, and production teams to manage order details, resolve inquiries, and oversee fulfillment timelines. The ideal candidate will have experience in customer-facing order management within a print manufacturing, printing or packaging environment and the ability to handle multiple priorities in a fast-paced setting. This position is on site and will report to the Customer Service Manager.

QUALIFICATIONS: • 3+ years of experience in customer service, order management, or a similar role in printing or packaging. • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously, ensuring timelines and expectations are met. • Ability to interpret technical specifications, job tickets, and production schedules. • Excellent communication skills, both verbal and written, for customer interactions and internal coordination. • Strong attention to detail with a commitment to accuracy in order processing and documentation. • Demonstrated ability to work independently, take initiative, and problem-solve to effectively manage the order process. • Strong relationship management skills, with a focus on providing excellent service and building long-term customer partnerships. • Proficiency in calculating figures such as discounts and percentages, along with the ability to read and interpret rulers, scales, and other measurement tools. • Proficient with ERP or order management systems and Microsoft Office

BENEFITS:

Paid Time Off and Paid Holidays • Comprehensive and Competitive Medical, Dental and Vision coverage • Company Paid Short-Term Disability Insurance and Life Insurance • Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans • Excellent 401(k) retirement plan with generous company contribution • Onsite training and the ability to have unlimited growth • potential growth within our organization • Performance-based salary increases