📈 The Mission: SmartScale HR

SmartScale focuses on empowering individuals and organizations to harness the transformative potential of AI. We believe AI-first talent is defined by the ability to integrate AI into daily workflows, using it as a creative partner and efficiency driver.

We don't just look for skills; we look for the 'AI Multiplier.' We support professionals who leverage technology to turn manual friction into scalable value.

🚀 The Opportunity

We are currently partnering with an innovative organization to find an AI-First Customer Success Manager.

Our partner is transforming how work gets done in their industry. They are looking for someone who doesn't just view this role as a list of tasks, but as a chance to build scalable systems and drive data-driven decision-making.

This role is ideal for someone who sees manual work as a design problem, not a necessity.

📍 The Role

You will be joining our partner’s team directly.

In this role, you will bridge the gap between client value and company growth using data, not just intuition. We are looking for a CSM who understands that to manage a scaling portfolio, you need AI as your co-pilot. You won’t just rely on manual check-ins; you will use AI to monitor health signals and draft hyper-personalized communication at scale.

Your goal is to increase Net Revenue Retention (NRR). You achieve this by using technology to predict client needs before they even email you.

You will collaborate closely with Sales, Product, and Key Accounts to ensure strategic alignment and delivery of high-quality results.

⚙️ What You’ll Do

• Predictive Retention: Leverage AI-enhanced analytics to spot "at-risk" patterns in usage data weeks before a renewal conversation happens.
• Scalable Personalization: Use Generative AI to draft high-quality, personalized outreach for low-touch segments, ensuring every client feels heard.
• Data-Driven Insights: Use AI summarization tools to synthesize hundreds of client calls and emails into clear product feedback for the engineering team.
• Adoption Strategy: Automate the onboarding journey based on user behavior, ensuring clients get to "Aha!" moments faster.

💡 What You Bring

• Experience: 2–4 years of experience in Customer Success or Account Management (preferably in Tech/SaaS).
• AI-First Mindset: You use AI to augment your empathy. You automate the admin work (notes, follow-ups, scheduling) so you can spend 100% of your energy on the human relationship.
• Adaptability: You are comfortable with ambiguity and can navigate the shifting priorities of a growing company.
• Skills: Proficiency with CRM tools (HubSpot, Salesforce) and an ability to interpret customer data.
• Communication: Clear, professional communication skills with the ability to work effectively.

💎 What Our Partner Offers

We select our partners carefully. We only work with companies that offer environments designed for professional acceleration and genuine growth.

• Innovation-First Culture: Work in a company that truly embraces AI-First thinking.
• Impact: Play a key role in building a scalable setup where your expertise matters.
• Trust: High ownership and a transparent culture where collaboration happens on eye level.
• Competitive Package: Salary and benefits commensurate with experience and market standards.

You don’t need to match every single requirement to apply. If you have the drive and the right mindset, we want to hear from you.