Title:              Billing Manager

Location:       Palo Alto, CA (Hybrid)

Salary:           $180,000 - $200,000 + Bonus

Prestigious International Law firm is looking for a Billing Manager to join their team!

Client Accounting

• Provides strategic oversight to the billing and collections process for assigned offices, in alignment with partner billing and collection objectives.
• Develops and maintains deep knowledge of Firm processes and applications (e.g., Aderant, MS Office) as they relate to Client Accounting.
• Responsible for day-to-day operations of department.
• Maintains up-to-date billing and collections information on the intranet.
• Handles complex billing and client analysis projects.
• Reviews and resolves outstanding billing issues.
• Analyzes reports to identify trends and develop effective billing/collection strategies.
• Meets with partners to discuss goals, objectives, and issues and documents discussion for follow-up actions.
• Communicates with clients on behalf of partners as needed.
• Prepares bills, internal forms, backup documentation, write-offs, transfers, retainer/on-account applications, and follow up on processing.
• Communicates evolving situations to senior management and suggests solutions.
• Advises employees on escalation of critical or sensitive billing matters.
• Oversees department projects, day-to-day operations, and long-range plans for assigned offices.
• Provides ongoing coaching and collaborates on quality improvements and/or enhancements to department operating efficiency.
• Develops and communicates departmental guidelines and procedures.
• Participates in the interviewing, selection, and training process.
• Ensures accurate and timely responses to requests for departmental services.
• Identifies training needs within the department and assists in developing training courses.
• Periodically travels to assigned offices.

Qualifications

• Proficiency with Firm computer systems (Aderant, MS Office) and ability to learn new systems.
• Bachelor's degree
• Minimum of eight years of directly related experience in a law firm or professional services environment.
• Seven years of management experience.
• Experience with Aderant or similar accounting software applications.