Job Title
Technical Support Manager
Job Type
- Full-time
- Direct Hire
- Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
Compensation
- $60,000 - $70,000 / per year
- Salary is based upon experience.
Benefits
- Monthly health and dental insurance premiums paid after three months
- Simple IRA plan available with a 3% company match after three months
- Eligible for two weeks of vacation after six months
- Free Amazon Prime membership during employment
Work Location
Work Schedule
40 hours per week
Travel
Limited travel to Industry Expo Events and customer locations required
Company Description
Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the communications technology industry.
Job Summary
We are seeking a Technical Support Manager with required strong expertise in two-way radio communications to join our client's team. The role involves managing product support, repairs, and new product development. The ideal candidate will work closely with overseas engineers and the dealer network to ensure product quality and customer satisfaction.
Why Join
Join a global leader in two-way and data radio products where you can leverage your technical expertise in a dynamic environment. Benefit from a supportive work culture, competitive salary, and comprehensive benefits package.
Responsibilities and Duties
- Provide product support to the dealer network via phone and email
- Repair radios and assist technicians in daily repairs and training
- Participate in new product development and evaluation
- Test programming software and product functions, reporting issues to the factory
- Conduct quality control assessments of inbound shipments
- Create and assist in writing technical manuals and bulletins
- Assist with parts procurement for repairs and dealer base
Knowledge / Skills / Abilities Required
- Strong knowledge in two-way radio communications required
- Experience with DMR, NXDN or Cellular (CDMA) technology is a plus
- Proficiency in using RF test equipment required
- Ability to interface with factories and overseas engineers
- Strong multi-tasking and supervisory skills
- Attention to detail and pride in workmanship
Education / Professional Experience
- Minimum 2-year degree in electronics technology preferred
- 7-15 years of experience in a related field
Additional Information
- Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
