Field Service Technician III
Location: Remote – United States (no residency requirement; proximity to a major airport preferred). Work is concentrated in North Dakota, Virginia, Texas, and the West Coast.
Compensation: $36–$46/hr DOE + overtime + Quarterly Profit Sharing — realistic annual earnings of $105,000–$130,000 including overtime. Travel time paid, plus a $75/day meal per diem.
Employment Type: Full-time, hourly (non-exempt)
About the Company
HireIQ Solutions is leading the search for a Field Service Technician III at a US manufacturer of engineered-to-order HVAC and thermal management systems serving mission-critical and commercial/industrial environments. The company designs and builds highly customized equipment for data centers, cleanrooms, laboratories, surgical centers, and other complex commercial and industrial facilities.
The field service team is growing with the installed base: about a dozen technicians today, three open positions, and a plan to reach 24 technicians next year with dedicated East Coast and West Coast leads.
About the Role
This is a hands-on OEM field service role for a technician who is strongest at the unit level: refrigeration, brazing, electrical troubleshooting, and the PLC-based controls on the equipment itself. The Field Service Technician III commissions, starts up, troubleshoots, and repairs custom HVAC equipment at customer sites, and is one of the senior technicians the rest of the team learns from.
It is a very customer-facing role. The technician works directly with owners on site and represents the manufacturer during startups and service escalations. What they learn in the field goes back to Product Management and Engineering, and the company is at a stage where that feedback shapes future products.
The team is placing technicians in different parts of the country to keep travel distances shorter. A coordinator sets up work orders in the company CRM, and technicians log their completed work there each week. A Level IV technician position above this role may become a lead, giving strong performers a visible next step.
Key Responsibilities
• Lead commissioning and startup of new equipment installations and major system upgrades, working through each step of the commissioning process.
• Diagnose and repair refrigeration systems, including refrigeration-cycle troubleshooting and brazing.
• Troubleshoot electrical systems and unit-level controls, including PLCs, wiring, and control schematics.
• Perform advanced installation, maintenance, and repair of custom HVAC equipment at customer sites.
• Work directly with owners and facility teams on site, and represent the company during customer escalations and high-priority service events.
• Mentor and provide technical guidance to Field Service Technician I and II team members.
• Feed field findings back to Product Management and Engineering, and participate in warranty investigations and corrective action reviews.
• Support field testing and validation of new products and engineering improvements.
• Analyze recurring service issues and help identify root causes and long-term corrective solutions.
• Document completed work in the company CRM against coordinator-scheduled work orders, and maintain service reports and customer records.
• Support customer training on equipment operation, preventative maintenance, and troubleshooting procedures.
• Assist in development of service procedures, training materials, and technical documentation.
• Ensure compliance with all safety standards, regulatory requirements, and customer site protocols.
Qualifications
• High school diploma or GED required.
• 6+ years of experience in HVAC service, field service, or a related technical field — or an equivalent combination of education and experience.
• Strong refrigeration skills: refrigeration cycles, system diagnosis and troubleshooting, and brazing.
• Strong electrical troubleshooting skills.
• Solid understanding of the steps in commissioning and startup.
• Working knowledge of unit-level controls and PLCs. Building automation (BMS) experience is useful, but the focus of this role is the unit, not the building system.
• Ability to read and interpret wiring diagrams, control schematics, and technical documentation.
• Comfortable working directly with customers and owners, with clear verbal and written communication.
• Ability to manage multiple service priorities and work independently in the field.
• Ability to mentor and develop less experienced technicians.
• Preferred: data center experience — very helpful in this role.
• Preferred: associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related discipline.
• Preferred: EPA Universal Certification.
• Preferred: industry certifications related to HVAC, refrigeration, electrical, or controls.
Travel & Support
• Heavy travel, often weekly, including overnights. The manager does everything he can to get technicians home on weekends.
• Paid from the time you arrive at the airport until your work day is done.
• Rental car provided while on the road.
• $75/day meal per diem.
• Company credit card for job expenses — snap a photo of the receipt and it is charged to the job.
• Tools supplied.
• Flexible time off, with the realities of a weekly travel schedule in mind.
• Solid benefits.
Work Environment & Physical Requirements
• Work is performed primarily at customer sites, commercial facilities, industrial operations, and construction locations.
• Frequent travel required, often weekly, including overnight travel. This is a travel-heavy role.
• Regular exposure to varying weather conditions, temperature extremes, dust, noise, and mechanical equipment.
• Exposure to energized electrical systems, refrigeration equipment, moving machinery, and industrial environments.
• Frequent standing, walking, climbing, bending, kneeling, and working around operating equipment.
• Ability to lift, carry, push, or pull up to 50 lbs. regularly.
• Ability to work at heights, in confined spaces, and in varying environmental conditions.
• Ability to sit and drive for extended periods while traveling to customer locations.
• Use of personal protective equipment as required by company and customer safety standards.
• Classified as a safety-sensitive position.
Interview Process
• Virtual interview with the hiring manager; a senior service leader may join.
• On-site visit to one of the company's manufacturing facilities as the final step.
Why Join
You work for the manufacturer, so you can change things for the better. The company is at a stage where field feedback reaches Product Management and Engineering and shows up in future products — something a contractor technician rarely gets to see.
The team is growing. About a dozen technicians today, a plan for 24 next year with East Coast and West Coast leads, and a Level IV position that may become a lead. Joining now puts you ahead of that growth.
The travel is real, and so is the support around it: travel time paid from the airport, a rental car, a $75/day per diem, a company card, supplied tools, flexible time off, and a manager who works to get people home on weekends. There is no residency requirement, and technicians are being placed regionally to shorten trips.
The earnings story is the hourly rate plus the overtime a travel-heavy schedule produces. At $42/hr, 400 overtime hours puts total earnings near $112,000 and 600 hours near $125,000 — before per diem and quarterly profit sharing.