• Position Type: Full-time, hybrid schedule

• Reports To: Vice President of Operations

• Salary Range: $84,000 – $87,000

About Mamava

Mamava, based in Burlington, Vermont, is a women-owned company dedicated to supporting today’s culture of breastfeeding. The organization empowers parents by providing private, comfortable spaces to pump or breastfeed, a mobile app, and a network of community support, all complemented by valuable editorial content. Through a unique combination of physical and digital platforms, Mamava merges commerce, content, and advocacy to connect with like-minded brands and deliver meaningful solutions to its audience.

Role Overview

The Fulfillment Manager will play a pivotal role in ensuring an exceptional customer experience through the successful fulfillment of Mamava’s products and services. This individual will oversee the entire order fulfillment process, providing leadership, coordination, and support across teams. The role includes hands-on management of Fulfillment Project Managers, collaboration with internal stakeholders, and direct involvement in process improvement to ensure seamless execution and customer satisfaction.

This position is highly collaborative, working closely with Sales, Manufacturing, Logistics, Service, and Finance teams. From generating sales orders and coordinating customer communications to overseeing installation logistics and ensuring accurate data capture in ERP/CRM systems, the Fulfillment Manager will ensure that every aspect of the fulfillment journey exceeds expectations.

Key Responsibilities

• Lead, mentor, and develop Fulfillment Project Managers, setting goals, conducting performance reviews, and optimizing team strengths.

• Oversee and improve fulfillment processes, ensuring accuracy, efficiency, and automation within ERP and CRM systems.

• Perform data analysis to enhance efficiency and maintain data integrity.

• Define and manage service level agreements (SLAs) and key performance indicators (KPIs), ensuring accountability and performance through actionable reporting.

• Partner with manufacturing and logistics teams to monitor production and delivery schedules.

• Collaborate with internal stakeholders to ensure smooth order implementation and proactively resolve issues.

• Serve as the escalation point for order fulfillment challenges, including troubleshooting, change requests, and customer concerns.

• Provide fulfillment life cycle dashboards, data visualizations, and regular communication to internal and external stakeholders.

Qualifications

• Proven leadership experience managing fulfillment operations and project teams.

• Strong background in ERP and CRM systems, with demonstrated ability to analyze data and optimize processes.

• Excellent organizational, problem-solving, and decision-making skills.

• Ability to collaborate across functions and influence stakeholders at multiple levels.

• Strong customer service orientation and communication skills.

Benefits

Mamava offers a supportive and mission-driven work environment where every team member contributes to creating meaningful solutions for parents. A hybrid schedule in Burlington, VT, provides flexibility and collaboration opportunities. In addition to competitive compensation, employees enjoy a comprehensive benefits package designed to support their overall well-being.

Invitation to Apply

The Source and Recruit Company has been retained to assist Mamava in the recruitment of this position. All inquiries will be handled with strict confidentiality. If you are an experienced fulfillment professional who thrives in a collaborative environment and is motivated by meaningful work, we encourage you to apply today and explore the opportunity to join Mamava’s team.

Equal Employment Opportunity Statement

Mamava and The Source and Recruit Company are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status.