Summary: We’re seeking a brilliant Remote Customer Service Representative; be a part of our company and work with clients that appreciate the value of an established, reputable company. A unique role where we give flexibility working from home with the support of our community as a remote company.

Remote Customer Service Representative Duties: 

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System 
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Obtain prospect information such as name, time available, and current insurance information 
• Maintain a safe and clean working environment by complying with procedures, rules and regulations 
• Perform other duties as assigned 

Attributes needed to be successful: 

• Exhibits excellent interpersonal skills to handle client needs – over the phone 
• Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office 
• Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreading 
• Good organizational skills and an ability to prioritize 
• Computer proficiency with MS Outlook and MS Word 

​Candidate Preference: 

• Must have High School Diploma or equivalent
• 2 years of Customer Service or Office experience 

Our Remote CSR's receive: 

• Competitive hourly wage (NO SALES)
• Paid Time Off
• Holidays
• Life Insurance
• License reimbursement
• Career advancement opportunities 
• And much, much more! 

Requirements: 

• Must hold an active P&C insurance License  
• Must be able to pass a background check
• Must have a home office with internet access