Noronco Sheet Metal Inc. is a well-established organization with nearly 50 years of experience delivering custom sheet metal fabrication and HVAC solutions to commercial and industrial clients across the Bay of Quinte region. Known for its commitment to quality, precision, and efficiency, Noronco provides end-to-end solutions from design through installation, supporting large-scale operations.

As the company continues to grow, Noronco is seeking a detail-oriented HVAC Service Coordinator to support day-to-day operations and play a key role in coordinating service activities, ensuring seamless communication across teams, and contributing to the overall efficiency of a high-performing organisation.

YOUR DAY TO DAY

• Coordinate and manage daily technician schedules, including dispatching service calls, adjusting timelines, and ensuring efficient routing
• Serve as a primary point of contact for incoming customer inquiries, service requests, and follow-ups
• Prepare, review, and issue quotes, work orders, and service documentation, ensuring accuracy and completeness
• Liaise with technicians, suppliers, and clients to confirm job details, timelines, materials, and service requirements
• Assist with sourcing parts and materials, including communicating with vendors, tracking orders, and ensuring timely delivery
• Match parts and components to service requirements, ensuring accuracy in ordering and documentation
• Monitor job progress and proactively follow up on outstanding work orders, pending requests, and client updates
• Maintain and update internal systems, service logs, and records to ensure accurate tracking of jobs and materials
• Support invoicing processes by ensuring all required documentation and details are complete and submitted
• Identify scheduling conflicts or operational gaps and proactively suggest solutions to improve workflow efficiency
• Provide general administrative support to the service and operations team, including data entry, filing, and document management
• Contribute to maintaining a well-organized, responsive, and customer-focused service environment

WHAT YOU BRING

• Strong administrative and organisational skills, with the ability to manage scheduling, quoting, and coordination 
• Ability to manage multiple priorities simultaneously (e.g., technician scheduling, sourcing, and customer requests) 
• Strong attention to detail, particularly when handling parts, service information, and documentation 
• Clear and professional verbal communication skills
• Ability to work independently and take initiative with limited training
• Experience in the HVAC industry or a similar service-based environment 
• Familiarity with parts, components, or supplier coordination 
• Previous experience in a service coordination or dispatch-style role (e.g., trades, automotive, dealerships)

BENEFITS

• Competitive hourly rate based on experience 
• Health and wellness benefits 
• Retirement savings program 
• Competitive overall compensation package

We are committed to creating an inclusive, accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates during all aspects of the recruitment and selection process. If you require accommodation, please contact us at felicia.scaviarupi@mnp.ca to discuss your needs.

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